Headspace Practice Manager

4 weeks ago

Castle Hill, Australia Flourish Australia Full time

The** headspace** team are looking for a motivated and passionate **Practice Manager** to provide support to our **Parramatta and Castle Hill offices**

The parental leave relief position is:

- **Closed-term Full-time **from 6 May 2024 to 31 March 2025
- **Working Monday to Friday**:

- Flexibility to be** based at our** **Parramatta or Castle Hill** office _(with travel required between both sites)_
- **Attractive hourly rates** equivalent to $34.25-$35.74/hr + **11% Super + Tax-Free Salary Packaging**

**About the Opportunity**:
headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. At headspace we provide young people with the opportunity to seek help early by bringing local health services under the one roof, making it easier for young people and their families to find the information they need.

As the headspace Practice Manager, you will work under the direction of the Clinical & Operations Manager, to provide office management and administrative support functions for the headspace teams at Parramatta and Castle Hill.

On a day-to-day basis, you will:

- Provide office management and administrative support to headspace operations
- Coordinate the recruitment and induction of new headspace staff
- Ensure appropriate documentation for credentialing, registration, insurance & service agreements of private practitioners
- Ensure accuracy and confidentiality of medical & client records
- Oversee daily financial operations, including conducting Medicare billing reviews, reconciliation of invoices, delivering invoices and creating reports
- Be responsible for the administration of internal & external audits of staff files & service delivery etc

For more information about what it means to be a Practice Manager, please review the Position Description.
- The Practice Manager will be responsible for providing support to Parramatta & Castle Hill._

**About headspace and Flourish Australia**:
**Flourish Australia** has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
**_ Essential:_**
- Possession of tertiary qualifications in business management, administration, finance, or human resources.
- Have a minimum 3 years of experience in a similar role(s).
- Are able to demonstrate an in depth knowledge of allied health/ medical practice management.
- Have excellent understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system.
- Able to demonstrate the importance of and have a clear and strong understanding of the value of team work.
- Have an understanding of recovery focused and family inclusive practice.
- Have excellent interpersonal and communication.
- Able to demonstrate a flexible approach to service delivery.
- Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

**_Desirable:_**
- Understanding of the Australian health care system, key issues in primary health care, the mental health service system, including the range of professionals that work within, or come into contact with, the mental health sector.
- Knowledge and understanding of relevant legislation, policies and strategic directions of private allied health services.
- Knowledge of youth / health / medical sectors.
- Experience in private practice settings.

**About the Benefits**:

- **Level 9** on the Flourish Australia Enterprise Agreement (2018)
- **Tax-Free Salary Packaging** available up to $15,900
- Generous leave provisions including **17.5% leave loading** and **2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave**:

- Family-friendly and **flexible working conditions**:

- Opportunities for **career progression, professional development and training** such as Mental Health First Aid and ASIST
- **Employee Assistance Program** for confidential wellbeing support
- Regular **supervision (reflective practice)**, ongoing 1:1 **mentoring**, strong **team support **and a **comprehensive induction **program
- **Inclusive initiatives** such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff
- **Employee discounts** at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

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