![CMH Practice Management](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Agent
3 weeks ago
**Contact Centre Agent**
**Who are we?**
CMH Practice Management is a dynamic medical firm, with three clinics under its banner and several new and exciting centres under development. We are leading in technical innovation and intelligent programming, backed by decades of clinical and operational success. We offer Australian medical practices a complete service in practice management
At our medical centres, and corporate office, we encourage our employees to keep seizing opportunities and learning new things that will help improve clinical and operational outcomes within the sector. We are on a new journey of growth, and we believe in creating opportunities for our people to grow and progress. Protecting the health and safety of our people, and those we work with, will always be our overriding priority. We value diversity, equality, and inclusion.
**About the role**
**We are looking for Casual staff who can work on a rotating roster. **The Contact Centre is open 8am to 6pm. We are looking for highly engaging Contact Centre Agents who are driven by performance to achieve excellent customer service and quality when handling customer interactions. This is a key role in supporting our patient services teams and doctors in ensuring we maintain a high-quality of service.
Success in this role will be visible through demonstrated strong performance of KPIs, excellent customer service feedback, and thorough documentation.
**The responsibilities of the role include**:
- Ensuring rapid response to inbound phone and requests from members and clients
- Maintaining professional and detailed documentation of all actions and communications undertaken in the delivery of services
- Ensuring continuous improvements to drive increased performance
- Achieving performance goals and KPIs accordingly
- Working with internal departments to engage audiences and clients more deeply
- Ensuring key processes are being followed, such as call scripts and recording of information in key systems
- Contributing to a positive internal culture to enhance team performance
- Providing active service recovery to members and clients when constructive feedback has been received
**Who are you?**
You will be a highly motivated self-starter with a positive attitude, able to operate in a target-orientated, quality-controlled environment where being able to work with a high level of accuracy to prescribed processes and to strict deadlines is a prerequisite.
**You will need**:
- Contact Centre or Call Centre experience desirable
- Strong customer service experience
- Ability to communicate with compassion
- The desire and passion to help people
- Ability to work in high volume and pressured situations
- Able to be flexible with rotating roster
- Ability to react to a situation competently and in a calm manner, capable of handling pressure.
- Ability to confidently give instruction and constructively take feedback.
- Excellent verbal and written communication skills
- Excellent organisational skills and prioritisation skills
- Experience in the following fields is well suited (Reception, call centre roles, administration, health care fields, retail, Customer support officer, sales admin)
- No medical experience is required as this role is Primarily an Operations and Call Operator role with plenty of support and training
**Job Type**: Casual
**Salary**: $22.00 - $30.00 per hour
Schedule:
- Afternoon shift
- Rotating roster
COVID-19 considerations:
Full covid vaccination required or valid medical exemption
-
Contact Centre Agent
2 weeks ago
Castle Hill, New South Wales, Australia CMH Practice Management Full timeContact Centre AgentWho are we?CMH Practice Management is a dynamic medical firm, with three clinics under its banner and several new and exciting centres under development. We are leading in technical innovation and intelligent programming, backed by decades of clinical and operational success. We offer Australian medical practices a complete service in...
-
Buyers Agent
2 weeks ago
Castle Hill, Australia Resolver Recruitment Full timeContract type: - Full Time - Location: - Castle Hill - Industry: - Real Estate - Start date: - 2024-01-27 - Salary: - $10000 per annum, Benefits: + commissions (OTE$150k+) - Reference: - BH-9327 - Contact name: - Virginia Brookes Job description A privately held property group that helps clients build their investment portfolios, setting them up for...
-
Buyers Agent
2 weeks ago
Castle Hill, New South Wales, Australia Resolver Recruitment Full timeContract type: Full Time Location: Castle Hill Industry: Real Estate Start date: Salary:- $10000 per annum, Benefits: + commissions (OTE$150k+) Reference: BH9327 Contact name: Virginia BrookesJob descriptionA privately held property group that helps clients build their investment portfolios, setting them up for long-term financial success through property....
-
Administration Team Leader
1 week ago
Box Hill, Australia Imaging Associates Full timeImaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. We are a growing business with new clinics planned to open throughout the year ahead. As a result of our growth, a newly created leadership opportunity is present...
-
Early Childhood Educator
2 weeks ago
Castle Hill, New South Wales, Australia Hills Kidz Early Learning Centre Castle Hill Full timeHills Kidz Early Learning Centre is a Brand New purpose built, state of the art Early Learning environment in Castle Hill. We are seeking Early Childhood Educators for our preschool/toddler and nursery rooms. As we are a new service, we are offering the opportunity to influence a fresh new culture of learning. If you see yourself the ability to build a new...
-
Experienced Lead Agent
2 months ago
Camp Hill, Australia SAI Real Estate Group Full timeSAI Real Estate Group are looking for an experienced & passionate Lead Sales Agent to join their team based in Camp Hill. What we are looking for: - Excellent communication and negotiation skills - Proven track record of meeting KPI's - High level of personal presentation - A team player - Willingness to learn and adapt - Valid drivers licence & reliable...
-
Experienced Lead Agent
3 weeks ago
Camp Hill, Australia SAI Real Estate Group Full timeSAI Real Estate Group are looking for an experienced & passionate Lead Sales Agent to join their team based in Camp Hill. What we are looking for: - Excellent communication and negotiation skills - Proven track record of meeting KPI's - High level of personal presentation - A team player - Willingness to learn and adapt - Valid drivers licence & reliable...
-
Experienced Lead Agent
9 hours ago
Camp Hill, Australia SAI Real Estate Group Full timeSAI Real Estate Group are looking for an experienced & passionate Lead Sales Agent to join their team based in Camp Hill. What we are looking for: - Excellent communication and negotiation skills - Proven track record of meeting KPI's - High level of personal presentation - A team player - Willingness to learn and adapt - Valid drivers licence & reliable...
-
Conveyancing Paralegal
4 weeks ago
Castle Hill, Australia Renting 2 Buy Full timeimmediate Start!!! Outcome Legal is a busy boutique commercial and property practice firm and is seeking a professional individual to join our team, who has the drive and determination to succeed and provide unparalleled service to our clients. You must be able to work both autonomously and as part of a team. You must also be able to manage files from start...
-
Conveyancing Paralegal
4 weeks ago
Castle Hill, Australia Renting 2 Buy Full timeimmediate Start!!! Outcome Legal is a busy boutique commercial and property practice firm and is seeking a professional individual to join our team ,who has the drive and determination to succeed and provide unparalleled service to our clients. You must be able to work both autonomously and as part of a team. You must also be able to manage files from start...
-
Platform Manager
2 weeks ago
The Hill, Australia Nib Group Full timePlatform Manager - Telephony & Agent Experience Newcastle, Newcastle, Maitland & Hunter NSWProduct Management & Development (Information & Communication Technology)Let's talk about who we are The nib Group has a mission and vision of people enjoying better health.Through our success, we aspire to more prosperous and sustainable communities, not only the...
-
Platform Manager
2 weeks ago
The Hill, Australia nib Group Full timePlatform Manager - Telephony & Agent ExperienceNewcastle, Newcastle, Maitland & Hunter NSWProduct Management & Development (Information & Communication Technology)Let's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the...
-
Reservations Agent
2 weeks ago
Spring Hill, Australia Ovolo Group Full timeFounded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...
-
Finance Property Administrator
2 months ago
Castle Hill, Australia Gough Recruitment Full timeFriendly, supportive Centre Management team - Mon - Fr Role! - Excellent location for those in the Hills District **The Company**: This reputable property group has a diversified portfolio right across Australia. They currently require a proactive Finance Administrator to join their team at one of their shopping centres. **The Role**: An opportunity has...
-
Finance Property Administrator
4 weeks ago
Castle Hill, Australia Gough Recruitment Full timeFriendly, supportive Centre Management team - Mon - Fr Role! - Excellent location for those in the Hills District **The Company**: This reputable property group has a diversified portfolio right across Australia. They currently require a proactive Finance Administrator to join their team at one of their shopping centres. **The Role**: An opportunity has...
-
Property Assistant
3 weeks ago
Castle Hill, Australia Gough Recruitment Full timeMon to Fri role! - Friendly, supportive Centre Management team - Perfect location for those in the Hills District **The Company**: This reputable property group has a diversified portfolio right across Australia. They currently require a proactive Finance Administrator to join their team at one of their shopping centres. **The Role**: An opportunity has...
-
Customer Contact OfficerHybrid
1 month ago
Box Hill, Australia Serco Full timeLocation: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)About Us:Serco is a leading provider of Customer Service for multiple Federal Government clients in Australia, dedicated to delivering exceptional services and experiences to their customers. With a commitment to innovation and customer satisfaction, we...
-
Customer Contact OfficerHybrid
3 weeks ago
Box Hill, Australia Serco Full timeLocation: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)About Us:Serco is a leading provider of Customer Service for multiple Federal Government clients in Australia, dedicated to delivering exceptional services and experiences to their customers. With a commitment to innovation and customer satisfaction, we...
-
Customer Contact OfficerHybrid
4 days ago
Box Hill, Australia Serco Full timeLocation: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)Pay Rate: Level 1 $27.92 per hour + 25% Casual Loading About Us:Serco is a leading provider of Customer Service for multiple Federal Government clients in Australia, dedicated to delivering exceptional services and experiences to their customers. With a...
-
Medical Receptionist
7 days ago
Castle Hill, Australia Health Zone Barwell Medical Centre Full time**Medical Receptionist (Part-Time) - URGENTLY NEEDED** We are looking for a flexible, versatile, adaptable, responsible and reliable person with at least 1-2yrs experience working in a Medical Practice. Your role will be to organize appointments, maintain records and perform medical reception duties and other tasks given by the Practice Manager to ensure a...