Administration Assistant

Posted: 02/02/2023

Closing Date: 01/03/2023

Job Type: Permanent - Part Time

Location: Moonee Ponds

Job Category: Services Administration

**Our Purpose and Ambition**

NextSense, formerly Royal Institute for Deaf and Blind Children (RIDBC), is a not-for-profit organisation supporting people who are deaf, hard of hearing, blind or have low vision across Australia. We work with children, adults and their families to educate and create an individual program of care that meets their unique needs. We’re a registered NDIS provider, and we work with our clients to achieve their own goals and potential.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education, cochlear implant, allied health, therapy, research and clinical services to children, adults and their families.

We provide a holistic approach to hearing services for newborns through to people over 90 years old, and we help children who are blind or have low vision to develop the right skills, mobility and independence to confidently explore their world.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

**The Role**

NextSense has an exciting opportunity for an Administration Assistant to join our team at Moonee Ponds. This is a permanent part-time role, working 22.8 number of hours per week across 4 days (preferably) and reports directly to the Area Manager. You’ll make a difference in this role by:

- providing high quality customer service as the first point of contact for all clients, families and incoming enquiries
- ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services
- liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals
- effectively using the electronic client management system to book appointments, maintain records and bill clients
- assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients
- providing support to NextSense therapists such as diary management, assisting with operational tasks and projects

**What we can offer you**
- Competitive remuneration
- 100% salary packaging allowing you to increase your take home pay
- Extensive personal/carer’s leave
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Paid parental leave of 14 weeks for primary carers and 6 weeks for secondary carers
- Access to industry leading education and professional development
- Collaborative work environment
- Wellbeing program including Employee Assistance Program
- Flexible working arrangements

**Desired Skills and Experience**:
To be successful in this role you'll need to demonstrate you meet the following selection criteria.

Essential:

- Prior experience using a client management system/platform
- Demonstrates effective time management and teamwork
- Prior experience providing administrative support and following established procedures and guidelines
- Excellent verbal and written communication skills
- Working With Children Check
- NDIS Worker Check

Desirable:

- Prior experience providing administrative support to allied health professionals or in the health/disability sector
- Working knowledge of the National Disability Insurance Scheme (NDIS) framework

NextSense is an equal opportunity employer and compliance with child protection legislation is essential.