Service Desk Officer
2 weeks ago
**Multiple contract positions (varying shifts available)**
- ** CBD Based**
- ** Team environment**
**The Opportunity**
This leading organisation based in the Adelaide CBD is looking for customer service focused people to join their fun and dynamic support team within a rotating roster.
You will work collaboratively with other team members, users and various stakeholders to deliver a reliable user-focused service front line of support.
**Your responsibilities will include**:
- logging support request tickets;
- troubleshooting and problem solving of desktop, networking, printers and other peripherals;
- performing system and licensing audits;
- writing, maintaining and updating internal documentation including a web-based wiki;
**You will possess**:
- 2+ years experience working in high call volume support teams;
- a current DHS "Working with Children Check" and COVID-19 vaccination;
- practical understanding and use of Active Directory & Group Policy;
- knowledge of Windows Desktop and Server platforms and MS Office;
- the ability to work with varying pressure and demands;
- experience communicating with technical and/or non-technical staff;
- the knowledge of troubleshooting methods to resolve complicated issues;
- attention to detail;
- enthusiasm to consistently deliver above average customer service;
- excellent time management skills;
**If you have the skills and ability to be successful in this position, we'd love to hear from you.**
**Simon Bedson**
**Technology & Digital**
**Senior Consultant**
**+61 08 82146204
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s _Experis_ Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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