Software Technical Specialist

4 weeks ago

Melbourne, Australia illion Full time

**Company Description**
illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors.

This role will see you work with both customers and projects teams to ensure that the technical solution is being developed, configured, and delivered as per customer requirements.
**Job Description** The value-add things you’ll be doing**:
**Customer Focus**
- Provide internal and client facing technical delivery and support to facilitate successful client projects.
- Work with customers to efficiently and effectively deliver on their requirements based on agreed and approved design.
- Anticipate the needs of customers exhibiting strong customer and service orientation.
- Be proactive in recommendations of best practice as to how functions should be implemented.
- Provide support and guidance for clients with their UAT, as well as resolution of issues raised.

**Technical Delivery of Customer Solutions**
- Work closely with the Solution Specialists to refine the business and technical requirements.
- Ensure that solutions are developed within agreed timeframes and to the agreed scope such that business requirements are met.
- Develop solutions that meet the security and privacy standards of illion.
- Respond to high severity systems problems; resolving them quickly and effectively.
- Effectively communicate the status of development activities to the Project Manager.

**Continuous Improvement & Process Adherence**
- Consistently review processes and procedures during implementations ensuring that improvements, when identified, are made.
- Adhere to published processes and procedures and recommend enhancements to process and procedures where appropriate.
- Working across teams and functions to ensure the ongoing health and performance of IT systems are maintained and enhanced.

**Qualifications** The experience and qualifications you’ll need to be successful**:

- Understanding of SQL and relational databases.
- Work as part of a team.
- Identify problems, design solutions, analyse existing code.
- Analyse data and develop logical solutions to problems.
- Ability to communicate problems of a technical nature to all levels of management.

**Key skills and attributes that will set you up for success**:
**Essential Skills**
- Strong, clear and concise communications.
- Attention to detail.
- Work within specifications and to timeframes.
- Work unsupervised at times.
- Work as part of a team.

**Essential Technologies**
- XML.
- HTML user interface knowledge and design principles
- Understanding of Web Development.
- Software Development Life cycle
- SQL Server or Oracle databases (T-SQL, PL/SQL concepts).

**Desirable Technologies and Skills**
- C#.
- XSLT.
- CSS.
- JavaScript, jQuery.
- Knowledge of the credit origination process.

**Additional Information**
**_
Some of our perks_**
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Paid Parental Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Education Assistance and dedicated time for professional development as part of your role
- Free Employee Assistance Program, Free Flu Shots and Subsidised Gym Memberships.

**Culture**

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it***

**Benefits**
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Social Club - Quarterly calendar of events allowing team member to network and socialise in a fun and relaxed environment

**How to Apply**

**Our Values**

**Wonder what if**
- I am open to new ideas and finding better ways of doing things
- I seek out opinions different to my own to evolve my thinking
- I ask questions to learn and listen without judgement
- I work to solve problems not just highlight them

**We’re good eggs**
- I set high standards for myself, and own my career, learning, performance and mistakes
- I speak up when things don’t feel right
- I thoughtfully consider and then act on feedback I receive and continually endeavour to be the best I can be
- I strive for optimal outcomes for us all

**Human. Kind**
- I openly show gratitude, celebrate our differences and each other’s successes
- I display kindness and communicate in ways that raise other’s self-estee

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