Aftermarket Sales Consultant

4 months ago

Surry Hills, Australia Driva Full time

**About Driva**

Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and continuous learning, making Driva an exceptional workplace for those who are passionate about driving change in the fintech sector.

**The Role**

The Driva Aftermarket team is responsible for promoting a range of aftermarket products to our finance approved customers during the settlement process. This is to ensure our customers' purchases are protected into the future, with products including but not limited to; comprehensive car insurance, mechanical breakdown warranties, roadside assistance, paint protection, etc. This is a critical role within the business to drive customer experience and key metrics - as a newly established area within Driva, there is plenty of opportunity to shape what these products look like for the business and our customers.

**Key Responsibilities**
- Promoting a range of aftercare products to new and existing customers, post approval in our financing process.
- Engaging with customers to understand their car care needs, working with them step by step and recommending appropriate solutions to meet their needs.
- Presenting a wide range of vehicle protection products and showcasing the benefits to the customer.
- Responding in a timely and professional manner to all aftermarket enquiries.
- Maximising sales to achieve targets and set KPIs.
- Providing outstanding customer service to enhance the buying experience for all customers.
- Collaborating with other departments to ensure a seamless process for our customers.
- Providing feedback to our Product team, to continuously improve how we promote aftermarket products to our customers.

**Skills and Experience**
- Previous experience (ideally 1 - 2 years’ experience) in aftermarket sales and service in the automotive space
- Ability to problem solve issues which arise during the aftercare sales and support process
- Compliant and high quality aftercare sales processed with proper adherence to processes
- Exposure to CRM (Salesforce preferred but would consider other software experience)
- Eagerness to learn and exceed targets
- Excellent communication and negotiation skills
- Passion for the automotive industry and a strong desire to help customers protect their vehicles
- Experience in Fintech or within another startup (preferred)

**Why Join Driva?**
- **Thank You Days**: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.
- **Discounted Novated Leasing Package**: Take advantage of our significantly discounted novated leasing package, reflecting our expertise in finance.
- **Vibrant Culture & Social Events**: Be part of a workplace that values fun and engagement through various social events.
- **Hybrid Work Model**: Enjoy the flexibility of a hybrid work arrangement, fostering both in-office collaboration and remote work convenience.

Pay: From $65,000.00 per year

**Benefits**:

- Employee discount
- Paid volunteer leave
- Parental leave
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission

**Experience**:

- Working towards sales targets and KPIs: 1 year (preferred)
- Sales: 1 year (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Surry Hills, NSW 2010

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