Customer Service Business Traineeship Aboriginal
4 weeks ago
**About Maxima**:
Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in Traineeships.
**Your Host Employer**:
NAB’s vision is to be Australia's leading bank, trusted by customers for exceptional service. They have been helping customers with their money for over 150 years, with a Retail network of 600+ branches. NAB supports local communities and aims to become the bank of choice for First Nations people.
**Benefits**:
- Earn while you learn towards a nationally recognised qualification
- Stable working hours with leave entitlements
- Access to training and development opportunities
- Great career progression upon completion
- Specialised Consultant in supporting and mentoring First Nations People
**The Role**:
Maxima, and NAB, are looking for a motivated individual to undertake an entry-level Traineeship working as a **Customer Excellence Trainee at their Melbourne CBD branch**.
This traineeship will see you working within the Customer Excellence team, providing business support, organisational and relationship skills. You will ensure that all client information is to a high standard and that customers receive outstanding service.
This fulltime position will see you working alongside industry experts gaining hands-on experience whilst studying towards a nationally recognised **Certificate III in Business**.
**Duties Include**:
- Provide business analysis, organisational and relationship advice
- Support the delivery of Personal Bank’s Customer Advocacy strategy
- Respond to customer enquiries in person and online
- Manage administrative tasks aligned to the governance (e.g. filing, scanning and mailing)
- Use industry software and systems
- Review files and flag issues with relevant party
**About You**:
- Identify as First Nations (Aboriginal and/or Torres Strait Islander)
- Passionate about providing quality customer service
- A proactive attitude and takes initiative
- Ability to work well under pressure
- Problem solving skills
- High attention to detail
- Great written and verbal communication skills
- Knowledge of various technology, including Microsoft Office
**How to Apply**:
Applications close **Monday 26th February 2024
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