Technical Support Analyst
2 weeks ago
- LocationAdelaide
- Job type Contract
- DisciplineCloud + Infrastructure
- ReferenceBBBH260082_
Job description:
***
Responsibilities:
- Provide first and second
- level support for desktop computers, laptops, printers, and related hardware and software
- Troubleshoot and resolve technical issues related to desktop computers, laptops, printers, and peripherals
- Install, configure, and maintain desktop computer hardware and software systems
- Ensure compliance with IT policies and procedures
- Document, track, and monitor all incidents and requests using the service desk management tool
- Assist with the management of enduser accounts and security
- Participate in oncall rotation as required
- Perform other duties as assigned
Requirements:
- Strong knowledge of Windows operating systems and Microsoft Office suite
- Knowledge of desktop hardware and peripherals
- Excellent problemsolving and communication skills
- Ability to work independently and as part of a team
- Customerfocused approach to service delivery
- Experience in the education sector is desirable
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