Service Coordinator

6 months ago


Penrith, Australia Australian Unity Full time

The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**About Your New Role**

As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers for the** **Penrith, NSW Branch**.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will lead and manage the following**:

- Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**:

- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Proven experience in coaching and developing individual and team performance
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
- Some knowledge of Home Care Packages would be highly beneficial
- All Australian Unity Employees must be fully vaccinated for COVID19 with a minimum of 2 doses

**Why Join Us**:

- Yearly Paid Community, NAIDOC and Wellbeing days
- Competitive Remuneration
- Use of shared branch vehicle for client visits and business
- Fitness Passport - a discounted workplace health and fitness program for eligible employees
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Flexible Work Options - Including Work from Home days
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance


  • Service Coordinator

    6 months ago


    Penrith, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers located at **Penrith,...


  • Penrith, Australia Capral Full time

    Competitive salary Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team. **WHAT'S ON OFFER**: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment genuine Opportunity for Development and...


  • Penrith, Australia Capral Full time

    Competitive salary - Non-customer facing role - Exceptional Benefits **A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team.** **WHAT'S ON OFFER**: - a range of amazing employee benefits inclusive of paid parental leave - a friendly and supportive team environment - genuine Opportunity for...


  • Penrith, Australia Capral Full time

    **Location**: PENRITH **Salary**: Competitive **Role**: Non-customer facing **Benefits**: Exceptional A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team. **WHAT'S ON OFFER**: - a range of amazing employee benefits inclusive of paid parental leave - a friendly and supportive team...


  • Penrith Municipality, Australia Invocare Full time

    About the Role:We are seeking a Funeral Service Coordinator to join our team at InvoCare. As a Funeral Service Coordinator, you will play a vital role in supporting families during a difficult time.Key Responsibilities:Plan and coordinate funeral services, ensuring that every detail is taken care of.Work closely with families to understand their needs and...

  • Customer Sales

    6 months ago


    Penrith, Australia Capral Full time

    Competitive salary + sales bonus scheme - Non-customer facing role - Exceptional Benefits **A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team.** **WHAT'S ON OFFER**: - a range of amazing employee benefits inclusive of paid parental leave - a friendly and supportive team environment - shift...


  • Penrith Municipality, Australia Invocare Full time

    We are looking for a skilled Funeral Service Coordinator to join our team at Invocare. As a Funeral Arranger, you will play a vital role in serving families in your local community, providing support and guidance during a difficult time.About the Role:Job DescriptionPlan and coordinate all aspects of funeral services for families, ensuring a seamless and...


  • Penrith Municipality, Australia Invocare Full time

    At InvoCare, we offer a unique opportunity for individuals who are passionate about helping people and families through difficult times.We are part of a leading funeral industry in Australia, New Zealand, and Singapore, with over 300 funeral locations, 17 cemeteries, and 29 crematoria. As a Funeral Arranger, you will have the chance to work closely with...


  • Penrith Municipality, Australia Invocare Full time

    About the Role:As a Funeral Arranger at InvoCare, you will play a vital role in supporting families during a difficult time. Your primary responsibility will be to plan, coordinate, and implement all aspects of the funeral service, ensuring that every detail is tailored to the family's needs.Your Key Responsibilities:Work closely with families to understand...

  • Coordinator

    3 weeks ago


    Penrith, Australia Platform Youth Services Full time

    **Coordinator - Specialist Homelessness Service (SHS)** - Not-for-Profit. Help for Young People 12 - 25 to participate in social, economic and community life. - Permanent Part time - 35 hours per week, Monday - Friday - SCHADS Award - CASH Employee Level 4, commencing $53.84 per hour - Australian Citizens and Permanent resident holders only - **First Nations...

  • Support Coordinator

    5 months ago


    Penrith, Australia Flourish Australia Full time

    **Use your passion for mental health and play a key role in the Psychosocial Support Program as a service navigator across the Nepean and Blue Mountains region!**: **Flourish Australia has an exciting opportunity for a Support Coordinator to join our established team!** The position available is: - **Ongoing Part-time (**38 hours per fortnight)**: -...


  • Penrith, Australia Flourish Australia Full time

    **Use your supervisory skills to lead a team of Peer and Mental Health Workers working in a leading For-Purpose mental health organisation**: - **Salary starting at $82,000 per annum plus super with generous leave provisions and tax-free benefits**: Flourish Australia has an exciting opportunity for a **Team Coordinator or** **Team Coordinator - Peer...

  • Membership Coordinator

    3 months ago


    Penrith, Australia Penrith Rugby League Full time

    We have an exciting opportunity available for energetic and passionate individuals to join the Penrith Panthers Membership team, as a Membership Coordinator, on a part time basis. You will be an exceptional team player with strong product knowledge and will thrive to make sure our members are the number one priority. You will be responsible for the...

  • Rostering Coordinator

    6 months ago


    Penrith, Australia Phil Terry Health Care Services Full time

    **About us**: Phil Terry Health Care Services is an NDIS Approved Provider offering a flexible and individualised care service in home and community settings to people with disabilities, enabling them to live independently and to achieve their goals. **About the role**: We are looking for a dedicated and experienced Rostering Coordinator to join our team in...


  • Penrith Municipality, Australia Invocare Full time

    Funeral Arranger Role OverviewAt InvoCare, we're committed to providing exceptional service to families during their most difficult times. As a Funeral Arranger, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Plan and coordinate all aspects of the funeral service, ensuring a seamless experience for families.Work closely with...


  • Penrith Municipality, Australia Invocare Full time

    Help Families Through Difficult TimesAt Invocare, we understand the importance of providing compassionate support to families during their time of need. As a Funeral Arranger, you will play a vital role in helping families navigate the funeral planning process, ensuring that their loved one's memory is celebrated in a meaningful and respectful way.Key...


  • Penrith Municipality, Australia Invocare Full time

    About the RoleWe are seeking a dedicated and compassionate Funeral Arranger to join our team at InvoCare, a leading funeral industry provider. As a Funeral Arranger, you will play a vital role in supporting families during a difficult time, ensuring that their loved one receives a dignified and meaningful funeral service.Duties and ResponsibilitiesPlan,...


  • Penrith Municipality, Australia Invocare Full time

    We are seeking a Funeral Arranger to join our team in providing exceptional service to families in their time of need. As a Funeral Arranger, you will play a crucial role in helping families celebrate the lives of their loved ones.Company OverviewInvoCare is a leading funeral industry provider with over 300 locations across Australia, New Zealand, and...


  • Penrith, Australia RIGHTWAY CARE Full time

    Job - Support co-ordinator Casual role Currently Rightwaycare does not have any participant but looking for participant and once we get any participant Job would fill up.. Ø assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan; Ø provide support coordination within agreed timeline; Ø provide...


  • Penrith, Australia Flourish Support Services Full time

    **About Us**:** Flourish Support Services** is a distinguished NDIS provider with a solid foundation in delivering exceptional services across Queensland and New South Wales. Our team of experienced and qualified support workers is dedicated to enhancing the quality of life for our clients through a comprehensive suite of services including: - Assistance...