CRM Functional Specialist

3 weeks ago

Sydney, Australia GrainCorp Full time

**About our team**

As the largest grain storage and handling network on the east coast of Australia, we operate more than 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils and animal feed industries. Our people can be proud of the increasingly important essential service we provide across the food supply chain.

**About the role**

GrainCorp is currently seeking a CRM Functional Specialist, for a 12 month fixed term opportunity, to support the businesses to develop best practise CRM processes and be involved with recommending technology-based configurations or solutions. The responsibilities of the role will include:

- Reviewing sales and account management team processes and re-engineering these to improve efficiency and consistency across various teams and product lines.
- Support requirements gathering, process improvement, coaching for front line staff and managers on best practise usage and processes.
- Work as a key member of the CX, marketing and customer facing teams (sales & customer service).
- Coach managers and front-line staff on new processes at align with CRM best practice
- Support continuous improvement within the sales, account management and customer service teams.

**About your experience**
- Experience with CRM functional analysis and mapping
- Development of process documentation repository for best practice processes
- Commercial acumen and focus on data driven decision making
- Sound communication skills to accurately convey thoughts, intentions and objectives.

**Do you share our passion for contributing to the success of a diverse, international team?**

At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

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