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IT Field Service Technician

4 months ago

Mansfield, Australia Computergate Full time

Computergate offers a full range of IT Services to provide comprehensive and cost effective support services for all size businesses. We are currently seeking a Full time IT **Field** Service Technician at our office in Mansfield, Brisbane, QLD to provide high levels of customer satisfaction through service teams, on-site in QLD and remotely throughout Asia & ANZ.

Primary responsibilities include:

- The technicians will assist in the delivery of break/fix service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site.
- Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.
- Follow detailed processes for the tracking of Service Tickets & Time management.
- Deploy technical resources in other locations to perform timely resolution of support requests within specified SLA’s.
- Experience in hardware troubleshooting at the desktop & end user level.
- Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with mínimal supervision.
- Assisting with Spare Parts Management & Logistics duties
- Working and communicating effectively under pressure

Other minimum Job requirements:

- After hours work is to be expected and will be paid as over time, there will be after hours Roster shared amongst all the Service delivery Technicians.
- Knowledge, understanding and use of Ticketing Systems
- Ability to schedule and co-ordinate remote tasks working with Computergate certified Service Providers.
- Capable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Australia & New Zealand.

Key selection criteria:

- Industry accreditation and minimum of 2 years recent experience with IT & Service Desk related support.
- Knowledge and experience service ticketing systems and Hardware break/fix services for Spare Part replacement.
- Good understanding of Logistics & Inventory Management techniques
- Previous exposure in remotely coordinating technical outcomes to the client.
- Strong personal time management skills and priority setting skills
- Excellent communication & English skills (Fluent written & verbal a prerequisite) and putting the customer first.
- Excellent customer liaison ability.
- Professional presentation, self-motivated, proactive attitude.
- Ability to work unsupervised with strong problem solving skills.
- Australian Permanent Resident minimum
- Driver’s License & Own car is essential and willing to drive to client sites, mileage expenses including mobile phone allowance will be paid by Computergate.

Salary negotiable on qualified experience $60,000 to $65,000base per year plus statutory super.

If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.

Visit us on link below to learn more about us and our services: