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Solar Support Specialist
2 months ago
Solar Service Guys (SSG) is a National Specialist Solar Services group that values Safety, Quality, Sustainability, Leadership & Evolution. We prioritize attitude and train for skill, offering a supportive and positive work environment for our people to develop their skills and expertise.
This role has an opportunity for an immediate start. The Technical Support Officer will provide tier 1 technical assistance to installers and end-users (homeowners). Specifically, they will troubleshoot faults and provide first-call resolution where possible.
Key Responsibilities:
- Identify, investigate, and resolve customers' problems in relation to battery software and hardware in accordance with Manufacturer guidelines.
- Field various support methods, including calls, chat, email, and/or other communication from customers with inquiries.
- Consult with customers or installers to determine steps and procedures taken to identify a fault and take the next steps to resolve a problem.
- Apply knowledge of battery, software, hardware, and configuration in relation to installation problems.
- Guide users through remote diagnostic and troubleshooting processes.
- Collaborate with other staff to research and resolve problems.
- Collect data and validate cases.
- Maintain knowledge of technology innovations and training when required.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Renewable energy experience required.
- Renewable energy engineer preferred.
- Professional and pleasant telephone manner, experience in customer technical support highly preferred.
- Ability to explain technical issues to technical and non-technical employees and customers.
- Strong analytical and critical thinking skills.
- Phone-based technical support experience is preferable.
- The willingness to learn, help, and be part of a dynamic team.
- Proficient with Microsoft Office Suite, Excel, Word, and related software.
- Proficient with or the ability to quickly learn an array of computer software systems.
Benefits:
- Full-time Permanent
- Join an established, caring, experienced, and supportive team.
- Career Growth and Development Opportunities within a growing National Brand
- Potential to work from home.
Enquiries can be directed to Add Staff Group.
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