Technical Support Specialist

2 months ago


Mansfield, Australia Add Staff Group Full time
Job Title: Technical Support Officer

Solar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.

We are expanding in Brisbane and seeking a Technical Support Officer to join our team in Mansfield on a full-time permanent contract. This role offers an immediate start opportunity.

Key Responsibilities:
  • Provide tier 1 technical assistance to installers and end-users, troubleshooting faults and resolving issues where possible.
  • Field various support methods, including calls, chat, email, and other communication from customers with inquiries.
  • Consult with customers or installers to determine steps and procedures taken to identify a fault and resolve a problem.
  • Apply knowledge of battery, software, hardware, and configuration in relation to installation problems.
  • Guide users through remote diagnostic and troubleshooting processes.
  • Collaborate with other staff to research and resolve problems.
  • Collect data and validate cases.
  • Maintain knowledge of technology innovations and training when required.
Required Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Reneable energy experience required.
  • Reneable energy engineer preferred.
  • Professional and pleasant telephone manner, experience in customer technical support highly preferred.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Strong analytical and critical thinking skills.
  • Phone-based technical support experience is preferable.
  • The willingness to learn, help, and be part of a dynamic team.
  • Proficient with Microsoft Office Suite, Excel, Word, and related software.
  • Proficient with or the ability to quickly learn an array of computer software systems.
Benefits:
  • Full-time Permanent
  • Join an established, caring, experienced, and supportive team.
  • Career Growth and Development Opportunities within a growing National Brand
  • Potential to work from home.


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