Technical Support Specialist

2 months ago

Mansfield, Australia Add Staff Group Full time
Job Title: Technical Support Officer

Solar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.

We are expanding in Brisbane and seeking a Technical Support Officer to join our team in Mansfield on a full-time permanent contract. This role offers an immediate start opportunity.

Key Responsibilities:
  • Provide tier 1 technical assistance to installers and end-users, troubleshooting faults and resolving issues where possible.
  • Field various support methods, including calls, chat, email, and other communication from customers with inquiries.
  • Consult with customers or installers to determine steps and procedures taken to identify a fault and resolve a problem.
  • Apply knowledge of battery, software, hardware, and configuration in relation to installation problems.
  • Guide users through remote diagnostic and troubleshooting processes.
  • Collaborate with other staff to research and resolve problems.
  • Collect data and validate cases.
  • Maintain knowledge of technology innovations and training when required.
Required Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Reneable energy experience required.
  • Reneable energy engineer preferred.
  • Professional and pleasant telephone manner, experience in customer technical support highly preferred.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Strong analytical and critical thinking skills.
  • Phone-based technical support experience is preferable.
  • The willingness to learn, help, and be part of a dynamic team.
  • Proficient with Microsoft Office Suite, Excel, Word, and related software.
  • Proficient with or the ability to quickly learn an array of computer software systems.
Benefits:
  • Full-time Permanent
  • Join an established, caring, experienced, and supportive team.
  • Career Growth and Development Opportunities within a growing National Brand
  • Potential to work from home.

  • Technical Support Specialist

    2 months ago

    Mansfield, Australia Add Staff Group Full time

    About the RoleSolar Service Guys (SSG), a leading national specialist solar services group, is seeking a highly skilled Technical Support Specialist to join their team in a full-time permanent contract. As a key member of the team, you will provide top-notch technical assistance to installers and end-users, ensuring seamless support and resolution of battery...

  • Technical Support Specialist

    1 month ago

    Mansfield, Australia Add Staff Group Full time

    Job Title: Technical Support OfficerSolar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.We are expanding in Brisbane and seeking...

  • Technical Support Specialist

    1 month ago

    Mansfield, Australia Add Staff Group Full time

    Job Title: Technical Support OfficerSolar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.We are expanding in Brisbane and seeking...

  • Technical Support Specialist

    2 months ago

    Mansfield, Australia Add Staff Group Full time

    Job Title: Technical Support OfficerSolar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.We are seeking a Technical Support...

  • Technical Support Specialist

    4 weeks ago

    Mansfield, Australia Add Staff Group Full time

    Job Title: Technical Support OfficerSolar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.We are expanding in Brisbane and seeking...

  • Technical Support Specialist

    4 weeks ago

    Mansfield, Australia Add Staff Group Full time

    Job Title: Technical Support OfficerSolar Service Guys (SSG) is a leading national specialist solar services group that values safety, quality, sustainability, leadership, and evolution. We prioritize attitude over skill and offer a supportive and positive work environment that fosters skill development and expertise.We are expanding in Brisbane and seeking...

  • Solar Support Specialist

    2 months ago

    Mansfield, Australia Add Staff Group Full time

    {"Job Title": "Technical Support Officer", "Job Description": "Solar Service Guys (SSG) is a National Specialist Solar Services group that values Safety, Quality, Sustainability, Leadership & Evolution. We prioritize attitude and train for skill, offering a supportive and positive work environment for our people to develop their skills and expertise.This...

  • Solar Energy Support Specialist

    2 weeks ago

    Mansfield, Australia Add Staff Group Full time

    At Add Staff Group, we're seeking a skilled Solar Energy Support Specialist to join our team in Mansfield. As a key member of our team, you'll provide top-notch technical assistance to installers and end-users, ensuring seamless support for our customers.The ideal candidate will have excellent communication skills, a strong analytical mindset, and a passion...

  • Dermatology Specialist

    2 months ago

    Mansfield, Australia HealthcareLink Full time

    HealthcareLink is seeking an experienced and qualified skin cancer doctor to join their modern clinic in Brisbane. The clinic offers a complete scope of skin cancer and aesthetic treatments with an in-house specialist surgeon and support staff for complex cases. The ideal candidate will have a strong background in dermatology, a minimum of AHPRA...

  • Horticulture Specialist

    4 weeks ago

    Mansfield, Australia Flavorite Full time

    About FlavoriteFlavorite is a leading glasshouse producer of fresh fruit and vegetables in Australia. We offer a supportive and welcoming culture, career growth opportunities, and a competitive hourly rate.Job SummaryWe are seeking reliable and motivated individuals to join our team as casual employees. As a Horticulture Specialist, you will be responsible...

  • Horticulture Specialist

    4 weeks ago

    Mansfield, Australia Flavorite Full time

    About FlavoriteFlavorite is a leading glasshouse producer of fresh fruit and vegetables in Australia. We offer a supportive and welcoming culture, career growth opportunities, and a competitive hourly rate.Job SummaryWe are seeking reliable and motivated individuals to join our team as casual employees. As a Horticulture Specialist, you will be responsible...

  • Agricultural Support Specialist

    2 weeks ago

    Mansfield, Australia Nutrien Ag Solutions Full time

    **Company Overview**Nutrien Ag Solutions is a leading provider of agricultural products and services, dedicated to helping farmers achieve their goals while making a positive impact on the environment.**Salary**The successful candidate can expect a competitive remuneration package, including a base salary of approximately $65,000 - $80,000 per annum, plus...

  • Skin Cancer Specialist

    7 days ago

    Mansfield, Australia HealthcareLink Full time

    We are seeking an experienced Skin Cancer Specialist to join our modern mixed billing clinic in Brisbane. Our privately owned clinic has been established for over 16 years and offers purpose-built clinics equipped with the latest technology. The ideal candidate will have MBBS or equivalent degree, minimum AHPRA GENERAL/SPECIALIST registration, and FRACGP...

  • Horticulture Specialist

    2 weeks ago

    Mansfield, Australia Flavorite Full time

    Flavorite is a leading glasshouse producer of fresh fruit and vegetables in Australia. We are seeking a skilled Horticulture Specialist to join our team.Key Responsibilities:Assist in the growth and maintenance of crops in our greenhousesPerform tasks such as twisting, truss pruning, layering, and de-leafingWork in a fast-paced environment with a focus on...

  • Sales and Administration Support Specialist

    3 weeks ago

    Mansfield, Australia Nutrien Ag Solutions Full time

    About the OpportunityWe are seeking a proactive and enthusiastic Sales and Support Administrator to join our team in Mansfield on a 12-month contract basis, with the opportunity to extend.Key ResponsibilitiesPerforming branch administrative tasks including accounts payable and receivable, expenses, banking, stock control, ordering, receiptingAssist customers...

  • Learning Specialist

    3 months ago

    Mansfield, Australia Schools (Government) Full time

    Location: North East Region | Mansfield Job type: Full time / From 28/01/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1431583 **Location Profile**: Mansfield Secondary College, is a small, rural Victorian school, close to Mt Buller and the snow fields, which offers a wide range...

  • Maintenance Technician

    2 weeks ago

    Mansfield, Australia Fuse Recruitment Full time

    About the Role:Fuse Recruitment is seeking a skilled Maintenance Fitter to join their client's team at Grove Juice. As a key member of the production team, the successful candidate will be responsible for maintaining and repairing production equipment to ensure the smooth operation of the facility.Key Responsibilities:Perform routine maintenance and repairs...

  • Maintenance Fitter

    2 weeks ago

    Mansfield, Australia Fuse Recruitment Full time

    Fuse Recruitment is proud to partner with Grove Juice, a leading Australian family-owned fruit processor renowned for crafting premium juices straight from the groves. With beloved brands like Grove Juice, Boost Juice, and Only Juice, along with a robust private label portfolio, Grove Juice is committed to quality and community.The company is seeking a...

  • Dermatologist Position in Brisbane Clinic

    3 weeks ago

    Mansfield, Australia HealthcareLink Full time

    About the OpportunityA privately owned and operated mixed billing skin cancer clinic, established less than 10km away from the Brisbane CBD, is seeking experienced and qualified skin cancer doctors to join their modern clinic.With over 16 years of experience, the clinic offers purpose-built facilities equipped with the latest technology, flexible working...

  • Dermatologist Position

    4 weeks ago

    Mansfield, Australia HealthcareLink Full time

    About the OpportunityA privately owned and operated mixed billing skin cancer clinic, located in a convenient location near the Brisbane CBD, is seeking experienced and qualified skin cancer doctors to join their modern clinic. With over 16 years of experience, the clinic offers purpose-built facilities equipped with the latest technology, flexible working...