Customer Solutions Agent

4 weeks ago

Alexandria, Australia Ampol Full time

**Located in Alexandria head office**:

- **Permanent full-time opportunity**:

- **Bring your passion & expertise in customer service and join a collaborative supportive team**

**About Ampol**:
Ampol supplies fuel to approximately 80,000 business customers in diverse markets across the Australian economy, including defence, mining, transport, marine, agriculture, aviation and other commercial sectors. Our retail network also serves approximately three million customers every week with fuel and convenience products.

We now also have the goal of becoming the supplier of choice with alternative energy solutions to power better journeys including the development of electric vehicles and other non-traditional transport fuels present an opportunity for Ampol to decarbonise the transport market and leverage our existing position into clean charging infrastructure.

Energy Transition and Decarbonisation is one of Ampol’s four strategic pillars, a key priority area that will help ensure we deliver on our purpose to ‘power better journeys today and tomorrow’.

We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol.

**About the role**:
An exciting opportunity to join a high performance, high-energy and collaborative team.

We have a permanent opportunity in our Contact Centre where you will engage and support our B2B customers and merchants across many enquiries at Ampol and gain exposure to a business that is bigger than you realise.

This role will suit Contact Centre professionals who enjoy a sales element or have the interest in growth into sales as this will be a mix of servicing accounts and maximising account opportunities.

Work hours are on a rotating Monday to Friday schedule and the team is based in our Alexandria office 3 days per week with Monday and Friday working flexibly from home.

**Key responsibilities**:

- Answering and actioning customer and merchant queries for all areas of Ampol
- Managing key relationships with internal and external stakeholders with great communication and questioning techniques
- Using your systems knowledge to navigate data and process to assist customer needs
- Your ability to manage competing priorities and work as part of a team
- Thinking differently to achieve outcomes

**About you**:
You will be a self-motivated individual with well-honed communication skills and 2+ years of experience within a Customer Solutions position and team environment in Financial Services, Government, Retail or Hospitality industry.

You will be accustomed to a fast-paced environment as this role will attract a high number of calls and enquiries from our customer base (approx. 80-100 calls a day).

You will have a minimum qualification at HSC level, be computer literate including use of Microsoft office suite with Salesforce and Telstra Business Connect being desirable. You will also possess a continuous improvement mindset and have an appetite to learn.

**Benefits**:

- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunitiesincluding LinkedIn Learning and other tailored training solutions.
- Paid Parental Leave
- BabyCare Package
- financial and flexible support for parents transitioning back to work.
- Remote Working: Support for up to 3 months remote international working(conditional to 5 days paid leave for every 30 days of remote work).
- Need some wheels?Novated Lease options are available.
- Invest in your future with theEmployee Share Scheme
- Leave Options -Up to 6 weeks annual leave and additional Wellbeing leave days.
- Care for your Community.Spend one paid day a year volunteering with one of our Ampol Foundation partners.
- At Ampol we encourage vaccination against Covid-19 as an effective measure in helping to protect our people and our communities._

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