Contact Centre Sales Agent

4 weeks ago

Alexandria, Australia The Travel Corporation AU Full time

Rare opportunity for an experienced Customer Service and Sales professional with a passion for travel looking for their next opportunity with a leading travel company - AAT Kings

**The Role**:
The Contact Centre Sales Agent with AAT Kings will be responsible for maximising and increasing direct guest and trade sales for AAT Kings Guided Holidays, Short Breaks & Day Tours, and Inspiring Journeys.

Be the key contact for direct guests and trade agents contacting AAT Kings through various mediums (training provided). Effectively and efficiently handle all direct guest and trade enquiries; delivering service excellence in every contact as well as proactively generating leads, repeat business and referrals, to achieve the company’s growth targets.

This is a permanent, full-time role offering flexible work options from our vibrant Alexandria office 3 days per week and 2 days work from home. Shifts available between 8am to 8pm Monday to Friday and Saturday from 9am to 5pm.

Your responsibilities will include;
- Maximise sales opportunities by upselling additional AAT Kings Guided Holiday, Inspiring Journeys, Short Breaks & Day Tours.
- Develop specialist knowledge in our AAT Kings Guided Holiday, Inspiring Journeys, Short Breaks & Day Tours products.
- Fully service our Guests by selling flights, rail, insurance, pre/post accommodation, and Gold Seal Protection.
- Meet and exceed monthly and annual sales targets by effectively utilising the Consultative Sales Process.
- Be experienced using CRM and GDS systems.
- Maximise sales through outbound and follow up calls to potential guests from enquiries and brochure requests.
- Effectively utilise Salesforce to deliver sound lead management and track all sales.
- Project our brand values in every contact; be friendly, engaging, knowledgeable, confident, and professional.
- Take ownership of the guest holiday experience and nurture the relationship, anticipating the guest’s needs from first point of contact to after departure, and deliver an exceptional Moment of Truth in every guest contact by consistently providing excellence in service.
- 2 years’ experience in a Retail Travel environment, Airline, or other travel related Reservations Sales team.
- Inbound or Outbound telesales experience with strong knowledge of the sales cycle.
- Proven experience meeting or exceeding KPI’s including sales conversion and working to commissionable targets.
- Travel Industry knowledge particularly retail travel and knowledge of Australian and NZ destinations.
- Exceptional relationship building and negotiation skills.
- Proven effective written and verbal communication skills.
- Experience managing leads with a sales CRM program, such as Salesforce.
- Strong work ethic with a positive attitude and guest focused.

**Perks and Benefits**:

- Generous domestic and international travel discounts for you, your family and friends
- Be supported in your career development and personal growth with learning and development opportunities.
- Explore the world with our Love for Travel Benefit - after your first year, get an annual travel credit from $1850 to use on any one of our core travel brands.
- Flexible work from home options available.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.

**About AAT Kings**:
AAT Kings Group operates as a leading tour provider specialising in Australia and New Zealand. As Australia’s No. 1 Tour Operator, we offer excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier; AAT Kings offer unparalleled service to a diverse and global customer base.

Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

**About Inspiring Journeys**:
Travelling has the power to change us, to excite us and enrich our lives in so many ways. It's not just about the places you go, it's also about the people you go with, the experiences you share, the memories you create together and the stories you write along the way. We aim to do things a little differently to inspire you to return home with a new zest for life, a spring in your step and a smile on your face.

Our Inspiring Journeys through Australia and New Zealand will take you off the beaten track with rich and immersive experiences in an intimate small group setting. You'll travel in luxury coaches or 4WD vehicles and stay in boutique retreats, lodges

  • Contact Centre Sales Agent

    2 weeks ago

    Alexandria, Australia The Travel Corporation AU Full time

    Rare opportunity for an experienced Customer Service and Sales professional with a passion for travel looking for their next opportunity with a leading travel company - AAT Kings! **The Role**: The Contact Centre Sales Agent with AAT Kings will be responsible for maximising and increasing direct guest & trade partner sales for AAT Kings Guided Holidays,...

  • Contact Sales Centre Trainer

    2 weeks ago

    Alexandria, Australia The Travel Corporation AU Full time

    Join Our Team at AAT Kings**:Contact Sales Centre Trainer - Part-Time** Are you passionate about travel and dedicated to training and developing top-tier customer service teams? AAT Kings, is looking for a Contact Sales Centre Trainer to join the team where you will develop our Contact Centre Agents and ensure exceptional service for our guests. **Position...

  • Contact Sales Centre Trainer

    2 weeks ago

    Alexandria, Australia The Travel Corporation AU Full time

    Join Our Team at AAT Kings:Contact Sales Centre Trainer - Part-TimeAre you passionate about travel and dedicated to training and developing top-tier customer service teams? AAT Kings, is looking for a Contact Sales Centre Trainer to join the team where you will develop our Contact Centre Agents and ensure exceptional service for our guests.Position...

  • Contact Sales Centre Trainer

    5 days ago

    Alexandria, Australia The Travel Corporation Full time

    Join Our Team at AAT Kings: Contact Sales Centre Trainer - Part-Time Are you passionate about travel and dedicated to training and developing top-tier customer service teams? AAT Kings, is looking for a Contact Sales Centre Trainer to join the team where you will develop our Contact Centre Agents and ensure exceptional service for our guests. Position...

  • Sales Agent Docusoft Solutions

    3 weeks ago

    Alexandria, Australia Select the category Full time

    **Sales Agent with Docusoft Solutions, sell Konica Minolta, AWS, Microsoft Products and Services in SMB and Enterprise** **- Multi Function Devices** - **Work process automation** - **Cloud Migration,** - **Application Modernisation** - **Application Development** - **Cyber Security** - **IoT, AI** **What we are looking for -** - Ability to plan a...

  • Rental Sales Agent

    4 weeks ago

    Alexandria, Australia Avis Budget Group Full time

    **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...

  • Rental Sales Agent

    1 week ago

    Alexandria, Australia Avis Budget Group Full time

    **About the Role** As our Rental Sales Agent you are the face of our brand ! In t his position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries. **What **you’ll **do** - Establish ing customer car rental need s by actively listening -...

  • Rental Sales Agent

    2 weeks ago

    Alexandria, Australia Avis Budget Group Full time

    About the RoleAs our Rental Sales Agent you are the face of our brand In t his position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries.What you'll do Establish ing customer car rental need s by actively listening Review in detail ABG's...

  • Sales & Product Coordinator -

    2 weeks ago

    Alexandria, Australia Nude Lucy Full time

    About us:Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT,...

  • Customer Service Officer

    4 weeks ago

    Alexandria, Australia Chandler Macleod Full time

    **Location** *** - Alexandria, New South Wales**Category** *** - Call Centre**Salary** - $ AUD - $ AUD Hourly**Posted** - 28-Aug-2023**Work type** - Contract**Contact** - Ashish Bhetwal**Reference** - BH-150395As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in...

  • Customer Service Officer

    4 weeks ago

    Alexandria, Australia Chandler Macleod Full time

    **Location** *** - Alexandria, New South Wales**Category** *** - Call Centre**Salary** - $ AUD - $ AUD Hourly**Posted** - 28-Aug-2023**Work type** - Contract**Contact** - Ashish Bhetwal**Reference** - BH-150395As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in...

  • Customer Solutions Agent

    4 weeks ago

    Alexandria, Australia Ampol Full time

    **Located in Alexandria head office**: - **Permanent full-time opportunity**: - **Bring your passion & expertise in customer service and join a collaborative supportive team!** **About Ampol**: Ampol supplies fuel to approximately 80,000 business customers in diverse markets across the Australian economy, including defence, mining, transport, marine,...

  • Customer Solutions Agent

    4 weeks ago

    Alexandria, Australia Ampol Full time

    **Located in Alexandria head office**: - **Permanent full-time opportunity**: - **Bring your passion & expertise in customer service and join a collaborative supportive team!** **About Ampol**: Ampol supplies fuel to approximately 80,000 business customers in diverse markets across the Australian economy, including defence, mining, transport, marine,...

  • Customer Service Officer

    2 weeks ago

    Alexandria, Australia Chandler Macleod Full time

    Location***- Alexandria, New South WalesCategory***- Call CentreSalary- $ AUD - $ AUD HourlyPosted 28Aug2023Work type ContractContact Ashish BhetwalReference BH150395As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler...

  • Technical Sales Representative

    7 days ago

    Alexandria, Australia ATLAS RECRUITMENT EXPERTS PTY LTD Full time

    Segafredo Zanetti Australia Pty Ltd worldwide known coffee machines suppliers company that in the heart of Alexandria has a large showroom of a wide range of commercial and domestic coffee machines and a service centre for your coffee machine servicing and repairing needs. Visit us at our Sydney head office to try our coffee, view and test our coffee...

  • Global Wholesale Sales Manager

    5 days ago

    Alexandria, Australia Accent Group Limited Full time

    About the Role: You will be responsible for setting and delivering our wholesale sales strategy across our domestic business as well as international markets. You will work with our agency partners to build and maintain direction retail relationships to drive company revenue, maintain profitability, and ensure operational efficiency across the company....

  • Retail Marketing Specialist

    3 weeks ago

    Alexandria, Australia Logitech Sales & Marketing Full time

    **The Team and Role**: **Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty...

  • Groups & Charters - Coach Charter Specialist

    2 months ago

    Alexandria, Australia The Travel Corporation AU Full time

    **The Role**: Reporting to the Groups & Charters Manager, the Coach Charter Specialist will be responsible for account management of Domestic and International clients for Coach Charter requests and Tour Series Agents - primarily visiting the Northern Territory - Red Centre and Top End, as well as Sydney. The role entails end to end booking and execution of...

  • Groups & Charters - Coach Charter Specialist

    4 weeks ago

    Alexandria, Australia The Travel Corporation AU Full time

    **The Role**: Reporting to the Groups & Charters Manager, the Coach Charter Specialist will be responsible for account management of Domestic and International clients for Coach Charter requests and Tour Series Agents - primarily visiting the Northern Territory - Red Centre and Top End, as well as Sydney. The role entails end to end booking and execution of...

  • Global Wholesale Sales Manager

    1 week ago

    Alexandria, Australia Nude Lucy Full time

    Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented, creative & like-minded individuals who live and breathe the Nude Lucy ethos. We pride...