Assistant Manager

2 weeks ago

Southbank, Australia Mantra Southbank VIC Full time

Are you an art lover? **Mantra Southbank **offers 4.5 star hotel accommodation in the heart of Melbourne’s vibrant arts and entertainment district, which includes the National Gallery of Victoria, the Arts Centre, Federation Square and the Botanical Gardens. Our in-house restaurant is open for breakfast daily and dinner from Monday to Saturday, where our team makes hospitality in to an art form.

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an **Assistant Manager.**

**As our next Assistant Manager, you will**:

- Oversee the daily operations of the property
- Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
- Supervise and monitor Team Members with true leadership ability that motivates the entire team
- Provide a high level of customer service and a genuine personable service style that blows our guests away
- Assist in the preparation of rosters and use Excel on a daily basis

**What we are looking for**:

- A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
- The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
- The flexibility to work shifts including early mornings, evenings and weekends
- A person with proven leadership experience within a hotel environment
- Knowledge of Sihot PMS advantageous
- Someone with previous experience in a Front Office hospitality role

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of exclusive rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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