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Reservations Manager

2 months ago

Lane Cove, Australia Laundy Hotels Full time

Portfolio of iconic venues from restaurant to pubs and boutique hotels
- Opportunity to learn from industry leaders and enhance your leadership
- Huge opportunity for growth and progression

Laundy Hotels are seeking a Reservations Manager to lead our Reservations team based at our Lane Cove Head Office.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy’s learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
Reporting to the Head of Sales & Events as the Reservations Manager at Laundy Hotels you are responsible for but not limited to:

- Creating exceptional customer service and assistance to hotel and dining guests
- Manage communication between guests, clients and venue teams
- Responsible for the recruitment, training, and development of Reservations team members
- Work closely with Operations, Sales and Marketing teams to fully implement initiatives and actively provide input for unexpected booking trends
- Drive continuous improvement in all reservation and event procedures, processes and client engagement
- Be proactive and re-align selling strategies to achieve forecasted goals
- Manage the Reservations roster to ensure the department is manned 7 days a week

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Exceptional verbal and written communication and have analytical skills with a focus on attention to detail
- Be playful and vibrant in a fast-paced environment with strong interpersonal and leadership skills
- You are an inspirational motivator and who is rewarded by results
- High level of computer literacy - competency with SevenRooms and Ivvy highly regarded
- Can-do attitude, with outstanding relationship building skills and a passion to deliver exceptional customer service in creating unforgettable experiences for our guests
- Excellent personal presentation
- Hospitality experience highly advantageous

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