Warranty Administrator

4 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 54594- Location(s)- Parramatta- Expertise- Automotive- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

**Parramatta Jaguar Land Rover is the Highly Commended Retailer of the Year 2022/2023 - there has never been a better time to be involved with these iconic brands Representing a key part of the Sime Darby Motors Group, Parramatta Jaguar Land Rover is currently experiencing tremendous growth.**

To support this growth, we have an exciting opportunity for a detail orientated, process driven **Warranty Administrator.**

Representing a key part of the service team, you will be responsible for the delivery of high-level of customer service by ensuring all Warranty and Service plans are completed in an efficient and prompt manner.

**Key responsibilities include**:

- To prepare warranty claims to accurately reflect the work completed and to fully maximise the amount that we are entitled to claim ensuring that all manufacturer's warranty policies and procedures are fully adhered to at all times.
- To vet all warranty paperwork to ensure that we have complied fully with the manufacturer's warranty policies and procedures at every stage.
- To ensure that all claims are entered and processed in a timely manner.
- To liaise with the manufacturer's warranty department to ensure that any corrections are made without delay, to ensure the claim is paid in a timely manner.
- To progress all warranty claims through to payment.
- To ensure that all warranty records and audit trails are maintained in accordance with the manufacturer's standards.
- To maintain and disseminate knowledge of manufacturer's warranty cover and procedures.

**About you**:
To be successful in your new role you'll have/be:

- Previous experience in an automotive workshop equipment
- Excellent administrative and customer service skills
- Experience in and proven ability to work in a team environment
- Sound knowledge of the automotive industry and the Aftersales, workshop environment preferred.
- A current driver's licence with a sound driving record
- Experience working in a team environment

**What's on offer**:

- A competitive base salary and attractive commission structure
- Manufacturer based product and skills training
- Opportunity to work in a modern, state-of-the-art, fully resourced workshop
- Professional development opportunities, business exposure and training
- A supportive team environment with a stable and internationally recognised organisation.
- Opportunity to work alongside experienced, knowledgeable and supportive Leaders who truly care about their Teams' success and career growth
- Employee Assistance Program for employees and their families
- Discounts on private health insurance, vehicle brands across the Sime Darby Motors Group, groceries, travel and more

**If you are up for the challenge, then we want to hear from you today

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