Warranty Administrator

2 hours ago

Parramatta, Australia Hitachi Construction Machinery Full time

**Benefits**

**In return for your hard work and dedication you will receive**:

- ** The role**: A competitive and rewarding Salary offer + Super.
- ** Two bonuses a year**: Potential to earn biannual bonuses providing increased earning capacity.
- ** Supplied**: Corporate uniform supplied.
- ** Flexible Working Arrangements**: Up to two days per week work from home in conjunction with HCA Policies.
- ** Central Location**: Our centrally located office makes commuting a breeze, with easy access to public transport, local cafes, and vibrant areas for lunch or after-work activities.
- ** Health**: Discounted Medibank health insurance policy.
- ** Employee benefits**:Exclusive staff discounts on a range of goods and services.
- **Training and Development**: Continuous training and upskilling with real career development opportunities, Start your rewarding career now
- ** Company culture**: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work
- ** Job stability**:Full Time - Permanent employment.

**The Opportunity**

Hitachi has an exciting opportunity for a motivated individual to join the National Service team in the position of Warranty Administrator. Reporting directly to the National Manager
- Fleet Solutions, this position will be best suited to an organised professional with demonstrated experience in identifying and implementing service/warranty process improvements effectively.

**Main Duties include**:

- Corporate office Warranty administration and Branch Service Operations support.
- Work with Branches to ensure that Warranty Claims are correctly processed in Dynamics and in eService.
- Develop and implement monthly Warranty Report for Branch Operations.
- Assist and advise Branches on Warranty & Service agreements.
- Overseeing administrative and audit compliance and assist with the standardisation of the Branch Service Operations.
- Tracking Product Improvement Program completion.
- Conduct Operational Assessments, Gap, and Needs Analysis to improve Warranty Recovery, Labour utilization, Labour recovery, etc.
- Provide System & Operational Training Support & Guidance for Service Managers, Supervisors, Customer Support Representatives and Service Admin staff including eService and Consite.
- Guide and support Service staff in resolving day-to-day business activities involving Dynamics 365.
- Involvement in Business Testing during Dynamics upgrade.

**To be successful in this role, you will need to have**:

- Previous experience in a similar capacity within the machinery, automotive or comparable industry.
- Practical experience with help desk software and Dynamics D365 is preferred.
- A passion and drive to improve business processes through analytical thinking.
- A professional and diplomatic communication style, maintaining business critical relationships whilst delivering outcomes.

**About Us**

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

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