Desktop Support
3 weeks ago
Ayan Infotech are urgently looking for a Desktop Support Consultant (L3) for a long term contract job opportunity in Sydney or Brisbane.
All applicants must have full work rights in Australia.
**Title: Desktop Support Consultant (L3)**
**Location: Sydney or Brisbane**
**Type: Contract (6+ months)**
**Required Skills and Experience**:
- 5-7 years of Experience in Level 3 desktop support.
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
- Good Client management and communication skills.
- Good knowledge on tools such as antivirus, browser (especially Chrome / Edge), VPN software etc.
- Good knowledge of various extensions available for Chrome and Edge browsers and able to troubleshoot the same.
- Good to have knowledge of MS Office related macros.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Good Understanding of ITIL concept & ticketing tool.
- Support installation, configuration, and support of Microsoft Office 365 and Adobe Applications on various platforms
- Accurately document all work performed through ticketing system including details.
- Ensure accurate and timely resolution of all assigned issues.
- Escalate product bugs or unresolvable cases.
- Update O365 licenses, subscriptions, and user management as necessary
- Share your knowledge with teammates and guide them in the resolution of complex technical problems.
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