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Service Delivery Coordinator

1 month ago

Brisbane, Australia Hamilton Barnes Associates Full time

$90,000

Brisbane, Queensland

Permanent

Enterprise

Enterprise Networking

We are seeking a proactive and organized individual to join our client as a Service Delivery Coordinator, supporting their mission to deliver cutting-edge technologies and exceptional service to their customers.

As a Service Coordinator, you will play a vital role in ensuring smooth service execution and client satisfaction. You will work closely with technical teams to coordinate service delivery activities and support client interactions.

**Responsibilities**:

- Act as a primary point of contact for service-related inquiries, maintaining strong client relationships.
- Support technical teams by coordinating schedules and resources to ensure efficient service delivery.
- Assist in resolving incidents and problems, ensuring timely solutions and client satisfaction.
- Monitor service level agreements (SLAs) and collaborate with technical teams to meet client expectations.
- Contribute to risk management efforts by identifying and addressing potential service delivery risks.
- Assist in budget management activities related to service delivery operations.

**Desired Experience/Qualifications**:

- Previous experience in a coordination or support role, preferably in the IT industry.
- Strong organizational and communication skills.
- Ability to work well in a team environment and collaborate effectively with diverse stakeholders.
- Basic understanding of Network or Cloud-based solutions is a plus.
- Relevant industry certifications (ITIL, PMP, CISSP) are beneficial but not required.

**Salary/Package**:

- $90,000
- Superannuation
- Annual bonus
- Expenses paid
- Training & development opportunities
- Hybrid working options