Housing Service Delivery Coordinator

2 months ago

South Brisbane, Australia St Vincent de Paul Society Full time

**Posted**:
11/11/2024

**Closing Date**:
26/11/2024

**Salary**:
$54.65 - $54.65

**Job Type**:
Permanent - Full Time

**Location**:
South Brisbane

**Job Category**:
Housing

**Life at Vinnies**

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

**What we can offer you**
- Work with a purpose - not your average organisation and not your average role
- Competitive hourly rate and excellent employment benefits under our Employee Agreement
- Salary packaging arrangements - helping you save on tax
- Access to our Employee Assistance Program - our employees are our most valuable asset
- A welcoming and inclusive environment where you’ll always feel part of a team

Job Description

**The Role**

The Service Enablement Coordinator is responsible for leading and optimising non-customer-facing functions to enhance the overall efficiency and effectiveness of service delivery. The role requires strategic alignment with St Vincent de Paul Society Queensland Housing’s mission and strategic goals, driving operational excellence through policy development, workflow analysis, and resource management.
Working collaboratively with internal teams and stakeholders, the Service Enablement Coordinator will manage various relationships, enhance service standards and practices, oversee compliance frameworks, and implement process improvements that reduce inefficiencies and elevate performance. This role plays a pivotal part in supporting staff with the tools and resources necessary for seamless operations, fostering an innovative and high-performing culture, and driving change initiatives across the organisation. The Service Enablement Coordinator ensures compliance with legislative requirements, mitigates risk through continuous monitoring, and contributes to the Society's strategic objectives through proactive leadership and operational oversight.

**Key Responsibilities**

Service Enablement:

- Strategic Alignment: Align with and promote St Vincent de Paul Society Queensland Housing strategic plan, ensuring all internal operations contribute to achieving organisational goals and enhancing operational efficiency.
- Operational Strategy: Collaborate in developing the organisation's strategy by optimising back-end operations and ensuring robust support for service delivery functions.
- Policy Development: Develop, implement, and continuously review policies and procedures to ensure operational excellence, compliance with legislative requirements, and alignment with the organisation’s mission and strategic objectives.
- Workflow Analysis & Process Improvement: Lead the analysis of internal workflows, identifying areas for improvement. Implement efficient processes that enhance resource allocation, productivity, and reduce waste, focusing on non-customer-facing functions.
- Vendor & Contractor Management: Manage relationships with vendors and contractors, ensuring service-level agreements are adhered to, and contractual obligations are met. Regularly review and assess vendor performance to ensure operational and financial efficiency, seeking to optimise supplier relationships for improved outcomes.
- Budget & Resource Management: Provide input into budget development for non-customer-facing functions, monitor expenditure, and implement cost-control strategies to maximise the efficient use of resources.
- Operational Initiative Execution: Manage the successful rollout of operational initiatives within prescribed timelines, ensuring alignment with both strategic and functional objectives.
- Internal Team Support: Support internal staff teams by providing the necessary resources, tools, and guidance to enable effective service delivery across tenant and property management functions.
- Collaborative Partnerships: Identify and foster innovative collaborations that improve operational efficiency and expand the organisation's program portfolio to enhance support for tenants.
- Stakeholder Relationships: Maintain productive working relationships with key internal and external stakeholders to benefit both the organisation and its tenant base, ensuring open communication channels and effective collaboration.

Compliance & Operational Control:

- Compliance Adherence: Ensure that internal operations comply with all relevant legislative requirements, program specifications, and organisational policies
- Risk Mitigation & Audit Readiness: Develop and oversee monitoring frameworks to mitigate risks and enhance audit readiness, ensuring operational processes are compliant and regularly

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