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Help Desk Support

2 months ago

Melbourne, Australia Mars Recruitment Full time

The Company

Join this exciting company that is a leader within the Legal Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.

The Role

**Responsibilities**:

- Providing IT Support for all end users in the firm
- Improve and enhance effectiveness the performance of the firm through quality outcomes.
- Maintain a secure and stable environment.
- Manage network log on accounts, servers and network equipment, telephony systems and building/office security system
- Utilise the Help Desk system to log, maintain, track and close jobs
- Troubleshoot printing hardware and software related issues
- Installation, configuration and troubleshooting of desktop hardware
- Engage with external service providers as required;
- Engage with the administration team for guidance on difficult issues.
- Escalate tickets as required to the administration team.
- Identify areas of possible improvement to processes and/or services provided to the business by the IT function.
- Use the Helpdesk system to properly log, maintain, allocate and close tickets
- Assist in the development of a standards based IT department
- Assist in Asset Management processes (Hardware and Software)
- Document processes and/or services in the IT Wiki=
- Experience working in help desk support or support ticketing experience in enterprise organisation with high number of users
- Good communication skills

This role is a full time role based in Melbourne with flexible working of 4 days in office and 1 day WFH.

Please note, due to high volume of applicants we can only contact those successfully shortlisted.

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