Retail Consultant

6 months ago

Sydney Olympic Park, Australia Focal Systems Full time

**Type**: Full-time, salaried employment

**Location**: Remote with regional travel in the Sydney area

**Who We Are**:
Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world - including Walmart Canada, Morrisons and ShopRite. We recently closed our Series B funding and we’re growing We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.

**What We Are Looking For**:
We are looking for a results-driven Grocery Retail Consultant to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions. This is a full-time/perm role with stock options. You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.

**What You Will Be Doing**:
**Key results to deliver**:

- Maximize Customer Utilization
- You will drive change management and adoption by providing an exceptional onboarding experience to Focal’s customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levelsIncrease Customer Satisfaction
- Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
- Strengthen customer engagement and adoption by traveling to Focal stores within territory
- Increase advocacy by maximizing Net Promoter Score amongst your stores
- Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes
- Demonstrate measurable ROI to the customer
- Act as customer's strategic advisor to help define, implement, and adopt best practices
- Quantify improvements to current store operations enabled by Focal automation solutions
- Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results

**What You Need to Be Successful**:

- Bachelor's degree or equivalent work experience
- You’ve worked in a grocery/supermarket retail environment in the past, preferably on digital transformation and/or process improvement initiatives
- 8+ years professional experience with 5+ years in grocery/supermarket retail.

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