Back of House Manager

5 months ago

Parramatta, Australia JD Sports Full time

**Who We Are**

Known best as the 'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA, and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, Southeast Asia, and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

**The Role**

As Back of House Manager, your key objective is to ensure you are facilitating smooth inventory management for your store, including priority processing of deliveries for the floor, managing all IBT’s, faulty items, negative stock, and markdowns. You will also lead daily, and weekly Back of House walk-throughs with the Store Manager to ensure your team are trained in correct store security and loss prevention policies and procedures.

You will also be responsible, however not limited to the following duties & responsibilities:

- Provide direction to the Back of House team around daily priorities for stock to floor and delivery processing
- Plan and manage stock deliveries, ensuring door to floor period of 24 hours is achieved
- Ensure that maximum stock availability is delivered through effective management of replenishment systems.
- Manage all IBT’s & send backs to agreed deadlines
- Ensure the BOH layout clearly identifies bestselling brands, classes, and styles
- Effectively manage faulty stock and write offs in line with company guidelines
- Investigate negative SOH weekly and action accordingly
- Provide direction and guidance to the Back of House Team Members through setting clear expectations
- Provide both positive and constructive feedback to team members to encourage, improve or enhance performance

**Who You Are**:

- 2+ years' experience in a similar role within a high turnover, large format fashion retailer
- Strong organisational skills and an eye for detail
- Ability to work toward tight deadlines in a timely manner, without compromising on output
- Previous experience managing a team
- You have strong analytical and problem-solving skills
- Flexible to adapt to changing workloads and priorities
- You have excellent time management skills and ensure that daily priorities are executed in a timely manner
- You are confident at communicating with internal and external stakeholders at all levels of the business

**The Benefits**
- Attractive salary with achievable and lucrative quarterly bonus structure
- Generous staff discount which can be shared with friends and family
- Multiple internal training programs/mentorship to support your growth, such as our JD Academy program or 1:1 personalised training
- Access to our free Employee Assistance Program
- Opportunities to be a part of world class store openings across AUS/NZ
- Multiple pathways for you career including Visual Merchandising, Operations & Training etec
- Work anniversary gifts

The right person will thrive in a challenging and fast paced environment, encompassing all the people skills necessary to lead and manage a dynamic team. With a willingness to learn and the right attitude, join us and learn the ropes of becoming a true JD Sports leader

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

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