Customer Service Representatives

2 months ago


Melbourne, Australia Lumus Imaging Full time

**Date**:22 Mar 2024

**Location**: Melbourne, Victoria, AU, 3000

**Company**:Healius

**Job reference**: #9497

**Brand**:Lumus Imaging

**Location**: Melbourne

**Work type**: Full Time (Permanent)

Join our dynamic team at Lumus Imaging's newly established call center in St Kilda We're seeking dedicated Customer Service Representatives for full-time positions.

As a vital member of our team, you'll play a crucial role in providing exceptional support to both patients and referring doctors.

**Your responsibilities will include**:

- Efficiently managing and dispatching patient reports
- Assisting and promptly addressing patient and referrer inquiries, including basic software support
- Coordinating report variations, validations, and necessary reviews
- Documenting compliments, complaints, and feedback as needed
- Undertaking general administrative tasks to support our operations and marketing departments

Occasionally, you may also be asked to work onsite at one of our clinics, where you'll handle reception duties such as appointment bookings and patient assistance.

**Key Requirements**:

- Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
- Outstanding phone etiquette and responsiveness
- Exceptional organizational abilities
- Commitment to maintaining strict patient confidentiality
- Capability to problem-solve with mínimal supervision
- Meticulous attention to detail and a high level of accuracy
- Ability to thrive both independently and as part of a team
- Willingness to follow instructions and take direction

**What We Offer**:

- A supportive team environment that values collaboration and mutual growth
- The opportunity to work for a prominent ASX-listed organization dedicated to enhancing the well-being of all Australians
- Guidance from experienced team members to acquire new skills and excel in your role
- The chance to be part of an industry that positively impacts people's lives

**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**Vaccination requirements**

As per the Healius Group Vaccination Policy, there may be some vaccination requirements in some Hospital settings.

**About us**

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.



  • Melbourne, Australia Recoveriescorp Full time

    Customer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels...


  • Melbourne, Australia Recoveriescorp Full time

    Customer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time, Part-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver...


  • Melbourne, Australia Labourpower Recruitment Services Full time

    **PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...


  • Melbourne, Australia LivaNova Full time

    Join us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...


  • Melbourne, Australia BP Full time

    **Job no**: 896511 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service Representative **bp Supremacy (Mentone)** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60...


  • Melbourne, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia Pelican Products, Inc. Full time

    Customer Service Representative **Date**:May 31, 2023 **LOCATION**: Melbourne, AU **Company**:Pelican Products, Inc. A Customer Services Representative is a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage orders and sales forecasts processing into the company’s SAP system....


  • Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...


  • Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...


  • Melbourne, Australia Prowell Group Full time

    **Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...


  • Melbourne, Australia Visy Full time

    **Job no**: 510219 **Work type**: Full Time **Location**: Melbourne - North Customer Service Representative If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! - Highly autonomous role with a supportive and friendly team culture - Outstanding long term career pathways within a market...


  • Melbourne, Australia Speller International Full time

    Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking two Customer Service Representative who have worked in manufacturing industry to join our client's team for an asap start for an permanent...


  • Melbourne, Australia VISY Full time

    Customer Service Representative Customer Service Representative If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and friendly team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic permanent...


  • Melbourne, Australia JS Retail Full time

    Be our next Customer Service Representative. Whether you get energy from making a customer’s day better, sharing the story behind a great coffee, or delivering an awesome customer experience - JS Retail can be the place where you find your purpose. If you want to build first-rate customer service skills in a workplace that is fast-paced and dynamic, then...


  • Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Representative to support their team in Port Melbourne. Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Representative** to support their team in Port Melbourne. **About the role**: You will be liaising with a...


  • Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Representative to support their team in Port Melbourne. Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Representative** to support their team in Port Melbourne. **About the role**: You will be liaising with a...


  • Melbourne, Australia RecruitR Full time

    Customer service calls only, NO cold calling - Small team with a fantastic culture - Award winning company creating automated robotic packing machinery **The Company** An industry leader in their market, our client offers award winning expertise in industrial automated packing solutions. Over 30 years, they have grown to become one of Australia’s most...