Protect Case Manager

4 months ago

Sydney, Australia Aware Super Full time

**Want to be a force for good?**

At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for our members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

**Your new role**

As the Case Manager in our Protect Team, you will manage and process cases and payments for members of our fund. This includes managing and administering a portfolio of Total Permanent Disability (TPD) and Income Protection (IP) insurance claims, Death (D) and Terminal Illness (TI) claims with or without insurance cover, Family Law claims and early release payments (financial hardship, compassionate grounds). Additionally, some insurance administration associated with insurance underwriting may be required from time to time.

This role is located in our Sydney head office. However, we have a fantastic hybrid work arrangement; we work 2 days in the office with our team and 3 days from home. During the initial training period, we do ask for some flexibility from you to be able to attend the office more than 2 days if required, so we could provide you an effective training to bring you up to speed in your new role.

**How do you exceed our expectations?**

You will have demonstrated experience working in a similar role within a Superannuation or Life insurance environment.

To be successful in the role, you will also have;
- Experience as a Case Manager, managing a portfolio of claims and various case types including Death, TPD, TI and IP;
- Experience performing claim staking;
- Experience in Family Law Claims (advantageous);
- Demonstrated experience in reviewing and challenging insurer decisions and case reviewing declined claims;
- The ability to prepare trustee recommendations for approval; and
- Excellent verbal and written communication skills to maintain proactive, solution focussed communication with members, beneficiaries and solicitors.

**Employee experience**

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best, in line with needs of the business. Through hybrid working we balance the benefits of working remotely and together each week in the office to collaborate, connect and celebrate our success.

We provide opportunities to contribute to high-impact projects to scale our business and daily challenges that engage deep thinking and inspire innovation in all that we do.

We love working at Aware Super because our hard work is well compensated by:

- A culture of career development, continuous learning and growth, supported by generous learning budgets
- Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, discretionary well-being and volunteer leave days, salary continuance insurance and plenty of organisation-wide meeting-free zones
- Competitive remuneration packages and attractive benefits

**The Aware Super difference**

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and stronger inclusion and belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

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