Concierge

6 months ago


Perth, Australia Marriott International, Inc Full time

**Job Number** 24058214

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Concierge

    6 months ago


    Perth, Australia HAYS Full time

    Facilities officer / Concierge required in Perth CBD for leave cover **Your new company** Hays Recruitment is proud to partner with one of the leading property management companies in Australia. **Your new role** In your new role as a facilities officer/ concierge, you will be responsible for: - Setting up meeting rooms and ensuring they are clean and...

  • Concierge Supervisor

    6 months ago


    Perth, Australia Hilton Full time

    Concierge Supervisor Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your...

  • Concierge

    1 month ago


    Perth, Australia CBRE Full time

    **Concierge** **Job ID** - 193451**Posted** - 20-Nov-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Building Management, Customer Service, Property Management **Location(s)** Perth - Western Australia - Australia **Be the face and the heart of a luxurious commercial building** **Deliver a dynamic guest experience...

  • Concierge Attendant

    6 months ago


    Perth, Australia Crown Perth Full time

    **Concierge Attendant - Crown Towers Perth** - At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. It is expected that employees always demonstrate company...

  • Concierge Supervisor

    6 months ago


    Perth, Australia Hilton Full time

    Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your knowledge of Perth and...

  • Security Concierge

    7 months ago


    Perth, Australia Iconic Security Services PTY LTD Full time

    Iconic Security Services seeking an experienced security professional to fill a Concierge role at one of Perth’s CBD Premium Grade assets. We require an experienced Individual who is passionate about managing a corporate environment, demonstrating enthusiasm, and a professional can-do attitude across all daily duties. Your exemplary customer service skills...

  • Concierge

    4 months ago


    Perth, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. As a Concierge team member, you will play a pivotal role in providing authentic and first-class service that bonds the relationship between JLL, our client and customers. As the first point of contact, you are responsible for welcoming customers and visitors with genuine first-class hospitality and...

  • Corporate Concierge

    2 months ago


    Perth, Australia Cushman & Wakefield Full time

    **Job Title** Corporate Concierge **Job Description Summary** As the Senior Corporate Concierge, you will deliver a range of on-site facilities and workplace services, ensuring a responsive, welcoming, and authentic experience to the client’s staff & visitors at our client’s premises. Our Corporate Concierge team have a focus on anticipating needs,...

  • Concierge

    7 months ago


    Perth, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. As a Concierge team member, you will play a pivotal role in providing authentic and first-class service that bonds the relationship between JLL, our client and customers. As the first point of contact, you are responsible for welcoming customers and visitors with genuine first-class hospitality and...

  • Executive Concierge

    1 month ago


    Perth, Australia Iconic Security Services PTY LTD Full time

    Iconic Security Services is on the lookout for a dynamic and experienced security professional, with a flair for exceptional customer service to take on the **prestigious Concierge role at** various sites within WA**.** If you thrive in a corporate environment, have a passion for delivering top-notch service, and bring enthusiasm and a proactive mindset to...

  • Head Concierge

    7 months ago


    Perth, Australia Accor Apartments & Realty Full time

    Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within...

  • Concierge Ambassador

    3 weeks ago


    Perth, Western Australia Rydges Full time

    About the RoleWe are seeking a Concierge/Porter to join our team at the iconic Esplanade Hotel Fremantle by Rydges.This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and ensuring a seamless experience for all.

  • Concierge Executive

    7 months ago


    Perth, Australia 556 Wellington Street (PER) Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge

    1 month ago


    Perth, Australia CBRE Full time

    Be the face and the heart of a luxurious commercial...

  • Hotel Concierge

    1 month ago


    Perth, Western Australia Pan Pacific Hotels Group Full time

    At Pan Pacific Perth, we are seeking a highly skilled Hotel Concierge to join our team.We offer a competitive salary of $55,000 - $65,000 per annum, plus additional benefits.Job DescriptionThis role is responsible for providing exceptional guest services, including welcome and assistance with luggage, room escorts, and valet parking.Maintain a professional...


  • Perth, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...


  • Perth, Australia Compass Group Australia Full time

    **Perth, Brooke field, W.A!**: - **Global Law firm organisation!**: - **Monday to Friday/75-80k plus superannuation**: - **Premium concierge and Guest Services!** ***_At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and...

  • Reception & Concierge

    6 months ago


    Perth, Australia ABN Group Full time

    493440 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers, designers and stylists. We are like...

  • Reception & Concierge

    2 months ago


    Perth, Australia ABN Group Full time

    493797 - Perth - Administration/Support Service - Full-time (Fixed Term) **Our Company** Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers, designers and stylists. We are like one big home building family!...

  • Full Time Concierge

    4 months ago


    Perth, Australia Hilton Full time

    Full Time Concierge **Beyond Stacking Suitcases, It's Puzzle Master at Parmelia Perth** **The stories begin here at Parmelia Hilton Perth**: Parmelia Hilton offers a sophisticated retreat from the city hustle and bustle. Also, home to Samuels on Mill, a renowned brasserie-style restaurant and bar, whose seasonal menus celebrate the finest of West...