Defence Operations Administrator

6 months ago

Brisbane, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

**Job Description**:
Toll Transitions is a stand-alone business brand under which Toll delivers relocation services to a number of clients with the major client being the Australian Defence Force.

The position is to support the Defence Account Manager with contractual requirements such as KPIs, adhoc reporting and meeting deadlines.

A key focus in supporting customer feedback and overall responsibility for reviewing and assigning the feedback to relevant portfolio managers.

Job Responsibilities
- Collating and managing KPI reporting on a monthly, quarterly basis, and as required
- Analysing and interpreting data in a meaningful and clear manner
- Preparation of reports to meet professional standards for presentation to the client
- Participate in Tolls customer feedback program by assessing responses, entering details into the database, and escalating this data/information as required
- Supporting Portfolio Managers as required
- Preparation of Contractual meeting Minutes
- Other duties as required to support the Defence Account

**Qualifications**:
To be successful in this role, you will need:

- Design, graphics and formatting expertise (would be an advantage)
- Ability to work to tight deadlines
- Ability to present information to management and key stakeholders
- Ability to manage highly pressured situations in a fast-paced environment
- Ability to demonstrate high standards of honesty and integrity
- Ability to work autonomously as well as being a team player
- Ability to meet project timeframes and communication outputs
- Availability to travel interstate when and where required

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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