Guest Service Agent

1 week ago

Sydney, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Sydney Hyde Park Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Key Responsibilities Include**:

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

**Hourly rates (excluding super)**:
Monday - Friday: $32.25 per hour

Saturday: $38.70 per hour

Sunday: $45.15 per hour
**Qualifications**
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Mantra Sydney Central Full time

    **Mantra Sydney Central**, offers stylish apartment-style accommodation in the heart of Sydney's main entertainment district. Perfect for business travel, long-term corporate stays in the city or family holidays. The hotel offers spacious apartments close to Sydney Darling Square, Chinatown and Darling Harbour. Do you go the extra mile to create a memorable...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Mantra 2 Bond Street Full time

    **Mantra 2 Bond Street **offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour. With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional full-time Guest Service Agent at Oaks Sydney Hyde Park Suites. Full-time rate: $28.46 +...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional full-time Guest Service Agent at Oaks Sydney Castlereagh Suites. **Salary**: $53,638.00 per...

  • Guest Service Agent

    1 week ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Accor Apartments & Realty Full time

    Located right in the heart of the Sydney CBD you will find Mantra Sydney Central which offers its guests a selection of studio, one and two bedroom apartments, and open plan family suites. Given its central location, when you are not working, why not go check out Sydney’s sights such as Pitt Street Mall, Chinatown, Circular Quay, or Darling Harbour with...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Accor Apartments & Realty Full time

    Located right in the heart of the Sydney CBD you will find Mantra Sydney Central which offers its guests a selection of studio, one and two bedroom apartments, and open plan family suites. Given its central location, when you are not working, why not go check out Sydney’s sights such as Pitt Street Mall, Chinatown, Circular Quay, or Darling Harbour with...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for a full time **Guest Service Agent** to join our Front Office team. This...

  • Guest Service Agent

    3 days ago

    Sydney, Australia The Ritz-Carlton Full time

    **Job Number** 22151631 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Are you curious, outgoing and warm with a touch of playfulness?...

  • Guest Service Agent

    2 days ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    9 hours ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia Anantara The Marker Dublin Hotel Full time

    Company Location: Oaks Sydney Hyde Park SuitesGuest Service AgentCasualCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across...

  • Guest Services Agent

    3 weeks ago

    Sydney, Australia Hyatt Regency Sydney Full time

    Summary **About Hyatt Regency Sydney** Hyatt Regency Sydney is the largest upscale full service hotel in Australia with a total of 878 rooms. The hotel features a Fitness Centre, 272 seat all-day dining restaurant, a rooftop bar with panoramic views of Darling Harbour and 3,700 square meters of new state-of-the-art meeting facilities. The hotel offers...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Casual Guest Service Agent

    9 hours ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Experience Agent

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    **Guest Experience Agent**: - Full Time** The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming,...

  • Guest Services Agent

    6 days ago

    Sydney, New South Wales, Australia Tideri Jobbörse Part time

    Add expected salary to your profile for insights Rydges North Sydney is part of EVENT Hospitality & Entertainment, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our...