Guest Service Agent

2 days ago

Sydney, Australia The Ritz-Carlton Full time

**Job Number** 22151631

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Your Opportunity**

A fantastic opportunity is available to join our talented Front Office team, at an exciting time of growth and development for our brand. The Guest Service Agent will have an exceptional opportunity to take ownership of all check ins, check outs, guest relations and more

You will be able to develop your skills while being motivated by the Sydney lifestyle, surrounded by major Sydney icons. With no two guests being alike, our service style reflects this. We believe in delivering mind-blowing services, tailored to the unique needs of our guests.

Reporting to the Front Office Manager, core work activities include
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports on number of arrivals/ departures and ensure reports are accurate.
- Identify any special requests.
- Complete designated cashier and closing reports in the computer system
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs and thank guests with genuine appreciation.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Display a growth mindset and display initiative.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts

**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Build a large network within the wedding industry
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Endless training opportunities produced by Pier One Sydney Harbour and globally recognised programs by Marriott International.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Recognition programs to motivate you.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Mantra Sydney Central Full time

    **Mantra Sydney Central**, offers stylish apartment-style accommodation in the heart of Sydney's main entertainment district. Perfect for business travel, long-term corporate stays in the city or family holidays. The hotel offers spacious apartments close to Sydney Darling Square, Chinatown and Darling Harbour. Do you go the extra mile to create a memorable...

  • Guest Service Agent

    11 hours ago

    Sydney, Australia Mantra 2 Bond Street Full time

    **Mantra 2 Bond Street **offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour. With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Hilton Full time

    Guest Service Agent This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. **West Hotel Sydney is a seven day a week, 24hour a day business and you may be required to work during any of these operating times at consultation** **About West Hotel**West...

  • Guest Services Agent

    4 weeks ago

    Sydney, Australia The Grace Hotel Sydney Full time

    **About The Grace Hotel Sydney** Situated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored 1930 Neo Gothic Grace Building. Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors. **The Role** We are seeking an individual to illustrate exemplary communication skills and display a total...

  • Guest Service Agent

    11 hours ago

    Sydney, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Service Agent

    11 hours ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional full-time Guest Service Agent at Oaks Sydney Hyde Park Suites. Full-time rate: $28.46 +...

  • Guest Service Agent

    10 hours ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional full-time Guest Service Agent at Oaks Sydney Castlereagh Suites. **Salary**: $53,638.00 per...

  • Guest Service Agent

    1 week ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    3 weeks ago

    Sydney, Australia Accor Apartments & Realty Full time

    Located right in the heart of the Sydney CBD you will find Mantra Sydney Central which offers its guests a selection of studio, one and two bedroom apartments, and open plan family suites. Given its central location, when you are not working, why not go check out Sydney’s sights such as Pitt Street Mall, Chinatown, Circular Quay, or Darling Harbour with...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Accor Apartments & Realty Full time

    Located right in the heart of the Sydney CBD you will find Mantra Sydney Central which offers its guests a selection of studio, one and two bedroom apartments, and open plan family suites. Given its central location, when you are not working, why not go check out Sydney’s sights such as Pitt Street Mall, Chinatown, Circular Quay, or Darling Harbour with...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for a full time **Guest Service Agent** to join our Front Office team. This...

  • Guest Service Agent

    11 hours ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Capella Sydney Full time

    **About Capella Hotels and Resorts.** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia Anantara The Marker Dublin Hotel Full time

    Company Location: Oaks Sydney Hyde Park SuitesGuest Service AgentCasualCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across...

  • Guest Services Agent

    3 weeks ago

    Sydney, Australia Hyatt Regency Sydney Full time

    Summary **About Hyatt Regency Sydney** Hyatt Regency Sydney is the largest upscale full service hotel in Australia with a total of 878 rooms. The hotel features a Fitness Centre, 272 seat all-day dining restaurant, a rooftop bar with panoramic views of Darling Harbour and 3,700 square meters of new state-of-the-art meeting facilities. The hotel offers...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    1 week ago

    Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Experience Agent

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    **Guest Experience Agent**: - Full Time** The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming,...