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Senior Service Innovation Lead

1 month ago

Newcastle, New South Wales, Australia HOBAN Recruitment Full time
About the Opportunity

We are seeking an experienced Senior Service Innovation Lead to join our team in Newcastle NSW. In this role, you will take on a leadership position within the Service Design Division, overseeing complex design and stakeholder initiatives that ensure the delivery of high-quality, participant-centred services.

As a key member of our team, you will guide a dedicated group, influence decision-making, and drive process, platform, and practice improvements that align with the Participant Service Charter principles.

Key Responsibilities
  • Lead service innovation initiatives to enhance participant outcomes and experience
  • Manage complex design projects and stakeholder relationships
  • Develop and implement process, platform, and practice improvements
What You Will Need

To succeed in this role, you will require:

  • Proven experience in service design and leadership roles
  • Strong organisational skills and attention to detail
  • A passion for participant-centric improvements and community engagement
Benefits

This role offers:

  • A competitive salary of $60,255 per annum, including casual loading, providing financial stability and recognition for your expertise
  • 11.5% superannuation to secure your future and support your retirement planning
  • A full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time for personal pursuits
  • Flexible work arrangements to suit your needs
About HOBAN Recruitment

HOBAN Recruitment is a leading provider of recruitment services, committed to delivering impactful results and improving lives. We are passionate about creating opportunities for individuals to grow and succeed in their careers.