Shared Services Support Officer

2 weeks ago

Wollongong, Australia Connect One Recruitment Full time

**Highly sought after NSW Government Organisation**
- **Up to $39.15 per hour plus Super**
- **Daily Rate Contract**

Our client is a large NSW Government Organisation who are seeking Shared Services Support Officer to join their team.

The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.

**Key Responsibilities**:

- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast-paced shared services environment.
- Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
- Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.

**Selection Criteria**:

- Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
- Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.
- Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.
- Experience using multiple computer-based systems and ability to learn new systems with ease.

On offer is a 3- month contract at a highly sought after NSW Government Organisation, with a highly competitive hourly rate.

To send your CV for review, please use the APPLY button below.

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