Technology Services Support Officer

2 months ago

Wollongong, Australia The Recruitment Company Full time

Experienced IT professional required for a short term but exciting contract within a large NSW Government department.

**2 month contract (with possible extension)**
**$400 per day plus super**
**Wollongong and WFH**
**Start ASAP**
**NSW Government**

**About the role**:
The Technology Services Support Officer participates in the implementation of the the department's statewide information technology Desktop Replacement Program and zone site support by installing and upgrading computer hardware and network services, maintaining appropriate records regarding inventory and assets and improving efficiency by evaluating system network functions.

**Key Accountabilities**:

- Install computer/network hardware and coordinate the establishment of network services based on the Standard Operating Environment as part of the Desktop Replacement Program with computer/network hardware including workstation configurations (desktops, laptops, tablets and docking stations, printers (network and stand alone); modems; switches; standard servers; internet and network connections)
- Provide input into the development of Standard Operating Environment (SOE) including documentation as to ensure deliver documentation that complies with industry standards
- Provide input into the selection of new equipment and product evaluations; complete user acceptance testing and related testing documentation in accordance with agreed quality and timeliness standards to meet business requirements
- Provide advice, quality customer service, training and support to end-users, especially following installation of new information technology infrastructure to ensure a smooth transition of technology implementation for users
- Update databases and other records management systems regarding the information technology hardware inventory, assets and site documentation; ensure accuracy and currency of the information for planning, management and reporting purposes to assist detailed monitoring for the Desktop Replacement Program
- Undertake a range of administrative activities related to the purchase, installation, repair and maintenance of infrastructure hardware and equipment; maintain accurate and complete records to support all activities to adhere to procurement and asset management policies
- Foster professional relationships with hardware vendors and service providers to ensure ongoing cooperation
- Perform the duties of the On-Call Technical Officer and work as part of the State Information Technology Services Operations team during operational events on a rostered 24/7 basis

**Essential requirements**:

- Relevant tertiary qualification(s) in IT or related field and/or equivalent relevant industry knowledge and experience
- Demonstrated experience and knowledge of computer and network/server technologies
- Thorough knowledge of AIIMS principles and processes, and/or willingness to obtain competence within 12 months

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