In-resort Sales Manager Esap opportunity in

2 weeks ago


Sydney, Australia Club Med Australia & NZ Full time

**About Club Med**:
As the pioneer in premium all-inclusive holiday concept, Club Med has been the world leader in offering happiness since its inception in 1950. Founded in France and has seen expanded to a unique upscale, friendly and multicultural brand, Club Med boasts over 70 resorts located in the most beautiful destinations around the world, a luxury cruise ship, as well as a selection of Luxury Villas & Chalets. Club Med has more than 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) working in its resorts, regional headquarters in Paris, Singapore, Shanghai, Rio de Janeiro and Miami, as well as commercial sales offices all over the world.

**Purpose**:
The In-Resort Sales Manager ESAP is responsible of driving in-resort sales growth. He/she is accountable of the implementation, steering and animation of the transversal sales strategy in the resorts. On the field, he/she develops, supports, and accompanies the teams to drive local sales performance and growth.

**Mission**:
**1. Business**
- Establish and drive the in-resort sales strategy
- Guarantee the implementation of the in-resort sales action plan in the resorts and the means necessary to achieve the objectives of each profit center
- Propose innovation to drive in-resort business growth identifying opportunities on short, mid, and long term.
- Bring up recommendation on the in-resort sales and marketing activation together with Digital in-Resort Expert (working on promotional kits and standards)
- Participate in the budget and forecast processes
- Share analyzes and action plans with the Products & Services Department on changes of offers (product, pricing policy, communication, etc.)
- Work on B-case for new resorts opening projects, HR framework
- Work with commercial teams to extend offsite offer and enhance user experience
- Be an ambassador of the sales strategy and accompany the transformation of the teams towards the pleasure of offering experiences and services

**2. Profit Centers Insourcing Projects**
- Leads the insourcing projects with support resources (HR, IT, Product, Operations, Construction, Legal, Purchasing) as project mode: set timeline and priorities, ensure resources aligned, ensure means in place and timeline respected
- Work with purchasing, operations and product to improve the business performance and product quality of outsourced profit centers

**3. Business Steering and Performance Animation**
- Build and optimize processes and tools to support business steering for resorts teams with support of Finance team
- Communicate business performance, keep teams engaged and motivated
- Analyze results and trends providing reporting and action plans
- Provide REX on action plan and end of seasons reports
- Ensure compliance with internal control procedures

**4. Talents Development and Coaching of the resorts’ sales team**
- Coach, develop the sales skills of in-resort teams
- Deploy together with UdT new training modules to develop resorts teams’ sales posture
- Set SMART objectives, co-prioritize opportunities/challenges
- Actively participate in sales managers recruitment / Pools development / affectations

**Requirements**:

- Minimum Degree in Business or equivalent
- Minimum 3 years of experience in sales related domain
- Strong ability to inspire, communicate and lead teams
- Possess Financial understanding, Ability to Coach, and Capacity to drive change
- Possess Analytical skills, Spirit of synthesis and the Ability to prioritize/manage
- Strong Relational skills & team player attitude
- Excellent verbal and written communication skills
- Proficiency in the Microsoft Office
- Experience in Hospitality industry is an advantage

Schedule:

- Monday to Friday

Work Location: One location



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