Quality Assurance Associate

7 months ago

Old Toongabbie, Australia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Position Objective**
- Managing Customer Complaints at Toongabbie Plant to ensure compliance with Global Quality Policy/Procedure and applicable Regulatory requirements.
- Driving continuous improvement at Toongabbie Plant by reducing waste/scraps across all stages of Manufacturing process and continuously reducing number of customer complaints received.

**Duties and Responsibilities**
- Ensure each complaint is correctly entered to the database, reviewed and closed in timely manner following with Global Quality Policy and applicable Regulatory requirements.
- Perform trend analysis of complaints and waste/scraps and work with Manufacturing team to implement continuous improvement/complaint & waste/scrap reduction.
- Ensure proper root cause analysis is performed when a trend of Customer Complaint is received or a deviation is reported in MPI database.
- Manage Manufacturing Process Improvement database to ensure each Deviation and Critical Work Order is adequately written, closed in timely manner and all associated CAPAs are implemented.
- Provide inputs for Monthly Indicators, Management Review, and Annual Product Review.
- Support Release Department as needed.
- Other duties as required.

**Requirrements**
- Tertiary education in Pharmacy, Science, Engineering or equivalent
- Previous experience in Sterile Manufacturing and/or Quality Assurance processes.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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