Duty Manager

2 months ago

Sydney, Australia TFE Hotels Full time

We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you
A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections. It’s why TFE Hotels literally gets people returning time and again for staycations where people come first. Period.
As Duty Manager at Adina Apartment Hotel Darling Harbour, you’re pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of lifeyour team of go-getters included.
You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the ‘big picture’ but don’t skimp on the finer details to keep Front (and back) of House humming.
We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.
**Responsibilities include but are not limited to**:

- You lead the daily operations of the hotel and are the go-to for the front office team members.
- With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
- Coordinate tasks for each shift and delegate to Receptionists accordingly.
- Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (where applicable).
- Conduct daily team briefings to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
- You know all the room types, rates and hotel services - you’re ready to ‘sell’
- You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure they’re followed through and charges raised accordingly.
- Resolve guest complaints promptly, efficiently and always with a smile Also be sure to follow TFE complaint handling guidelines.
- You keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date, always
- Transition to night shifts is seamless with your communication and handover.
- Reporting is your friend - management may ask for up-to-date financial/yield reports regularly or ad hoc.
- You handle reservation requests efficiently and friendly - involve your Manager or Reservations team for groups, unusual or difficult requests.
- You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
- Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations - check off that everything’s in order.
- Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness - all by Payroll deadline
- Get involved with recruitment, performance reviews and performance management as needed.
- Keep you Manager informed of any problems and unusual matters.
- Cleanliness and tidiness are a priority - you keep the lobby, front desk and F&B outlet (where applicable) looking immaculate.
- This isn’t an exhaustive list - your Manager may have other reasonable tasks or instructions on occasion.

Base Salary between $73,000 to $74,000 per annum
Are you ready to dive in and find more? You deserve it.

  • Store Manager

    5 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Second Incharge Store Manager

    5 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: SYDNEY NSW 2000 - Position: Full time - Second...

  • Duty Manager

    5 months ago

    Sydney, Australia UST Full time

    UST Global is looking for Duty Manager to join our team in Sydney, Australia. The role of a Duty Manager is essential for ensuring the continuity of IT services. The Duty Manager plays a crucial role in Incident Management and Service Operation processes. The Duty Manager is a pivotal role in maintaining service quality and minimising disruptions in IT...

  • Duty Manager

    1 month ago

    Sydney, New South Wales, Australia Hyatt Full time

    About Park Hyatt SydneyWe are seeking a highly skilled and experienced Duty Manager to join our team at Park Hyatt Sydney. As a Duty Manager, you will be responsible for ensuring that all Front Office employees provide exceptional guest service at all times.About the RoleAssist the Front Office Management Team in efficiently managing the department and...

  • Duty Manager

    4 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Exciting Opportunity for a Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at Frontline Recruitment. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our venues.Key Responsibilities:Support the General Manager in achieving financial targetsCarry out...

  • Duty Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hilton Hotels Full time

    Job Title: Duty ManagerJob SummaryWe are seeking a highly skilled Duty Manager to join our team at Hilton Sydney. As a Duty Manager, you will be responsible for overseeing front office shift operations, supervising and leading a team of front office staff, and ensuring exceptional guest experiences.Key ResponsibilitiesSupervise and lead front office staff to...

  • Duty Manager

    1 month ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    About the RoleWe are seeking an experienced Duty Manager to join our team at a prestigious hotel in Renmark. As a key member of our management team, you will be responsible for supporting the General Manager in achieving financial targets and overseeing day-to-day venue operations.Key ResponsibilitiesSupport the General Manager in achieving financial...

  • Duty Manager

    5 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    1 month ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    2 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the...

  • Duty Manager

    5 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Duty Manager

    5 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    2 months ago

    Sydney, New South Wales, Australia SOFITEL Full time

    About Sofitel Sydney Darling HarbourWe are a luxury hotel that offers a unique and unforgettable experience for our guests. Our team is passionate about delivering exceptional service and creating memorable moments for our guests.Job DescriptionWe are seeking a highly skilled and experienced Duty Manager to join our team. As a Duty Manager, you will be...

  • Duty Manager

    1 month ago

    Sydney, New South Wales, Australia SOFITEL Full time

    Sofitel Sydney Darling Harbour is seeking a highly skilled Duty Manager to join our team.About the RoleWe are looking for a guest-focused and quality-driven individual who is passionate about delivering exceptional service in a fast-paced environment. As a Duty Manager, you will be responsible for overseeing daily operations, leading a talented team, and...

  • Duty Manager

    5 months ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONJob Purpose  As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part...

  • Duty Manager

    5 months ago

    Sydney, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    5 months ago

    Sydney, Australia Hospoworld Resourcing Full time

    Career growth opportunities in a luxury hotel setting! - Mentorship and leadership development! - Competitive salary of $70k + super! This boutique hotel epitomizes luxury with modern design and personalized service. With 230 rooms and exclusive amenities, it's perfect for leisure and business travelers. We seek a Duty Manager to curate guest experiences...

  • Duty Manager

    6 months ago

    Sydney, Australia Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    4 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    About the RoleWe are seeking an experienced Duty Manager to lead our hospitality services and drive customer satisfaction.As a key member of our team, you will be responsible for managing daily operations, motivating staff, and ensuring high standards of service.Key ResponsibilitiesLead the hospitality team to deliver exceptional customer experiences.Manage...

  • Duty Manager

    5 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24089591 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity is...