Support Coordinator

6 months ago

Hurstville, Australia The Benevolent Society Full time

**Part-time, Work from home, on-call role available based in Sydney **(occasional travel to Hurstville for training purposes and team meetings is required)
- $36.02ph - $38.63ph + Super + after hours allowances + Salary Packaging
- Package vehicles + meals and entertainment card + fitness passport + more

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**Your new role**

As our On-call Support Coordinator, You will be a guardian angel for our carers and care recipients, swooping in to organise emergency respite to ensure no one faces crisis alone. You will be a beacon of hope for our clients, providing unwavering support beyond office hours and into the weekends. From community outreach to in-home assistance and overnight respite, you'll be the reassuring presence they can always count on. Picture this: a fast-paced environment where every call is a chance to make a difference. Your mission? To be the lifeline for those in distress, coordinating urgent service changes and cancellations with precision and care. Your energy and passion will help you create and maintain a dynamic network of service providers to ensure seamless collaboration and maximum impact

**Duties**
- Start your day at 6PM on weekdays
- ** Saturday and Sunday** work starts from 8am-6pm + after 6pm provide after hours on-call support.
- Liaise and coordinate with internal TBS staff to organise the services which haven’t been finalised during office hours.
- Provide coordinated and accountable service delivery including assessment, support planning, monitoring, coaching and evaluation.
- Ensure the support provided to carers and clients is well-informed, accurate and best meets their needs, while ensuring service provision is in line with The Benevolent Society’s practice frameworks, processes and business rules.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘**best life’** is unique to everyone and can change as life changes:

- ** Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- ** Recognition and Reward -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- ** Professional development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment - **First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our **First Nations Staff Reference Group** & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**
- Tertiary qualifications or be enrolled in the area of social work, welfare, related discipline or Certificate IV (or working towards)
- Demonstrated experience in community care and/or community information services.
- Strong commitment to customer service and finding solutions to meet consumer needs
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTIQ+) communities
- Demonstrated computer skills including Microsoft Office

Contact Vale on 0406 384 998 for a friendly and confidential chat.

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