Service Support Coordinator

5 months ago

Hurstville, Australia The Benevolent Society Full time

**Full time position based in Hurstville, NSW.**:

- ** $77k - 79k inclusive of Super + Salary Packaging**:

- ** Flexible Friendly organisation, WFH and monthly Accrued Day Off**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**Your new role**

Join the Heartbeat of Compassion as our Service Support Coordinator Picture yourself at the vibrant centre of our Carers Gateway team, where energy and empathy flow freely. Our Carer Gateway is an initiative dedicated to providing not just information, but genuine support, counselling, and coaching to those who need it most. Here, every day is a chance to make a difference in the lives of carers who give their all. You will efficiently coordinate programs tailored to a specific client demographic or service, encompassing comprehensive planning, seamless delivery, and effective communication with both internal and external stakeholders. We're on the lookout for a bright spark - someone friendly, enthusiastic, and ready to thrive amidst the whirlwind of a bustling working environment. Join us, and let's make every day count

**Duties**
- Take the helm in orchestrating the seamless day-to-day operations of our centre, from coordinating vibrant community activities to organising unforgettable functions and events. Your knack for coordination will shine as you expertly manage client activities, ensuring every moment is filled with purpose and engagement.
- Collaborate closely with our dedicated Team Leader to craft and communicate a dynamic activities program that excites and inspires. Your creativity and vision will shape a program tailored to meet the diverse needs and interests of our clients, both individually and as part of group activities.
- Forge strong partnerships with community groups, entertainment providers, and venues, leveraging your exceptional networking skills to plan and coordinate enriching visits that leave a lasting impact

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

- Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- Motor Vehicle Packaging Options - to suit your lifestyle.
- Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- Professional development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment - First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**
- Demonstrated experience working in an organisation that provides health or community services would be an incredible advantage
- Flexibility to accommodate occasional evening and weekend commitments, with the assurance that these events are meticulously scheduled well ahead of time
- A passion for the customer and creating a customer experience people want to talk about
- Proficiency in multitasking and strategic prioritisation of tasks
- Strong emotional intelligence and outstanding attention to detail
- Demonstrated experience using a customer relationship management system or database

Contact Michelle on 0408 242 879 for a confidential discussion.

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