Level 2 Desktop Support
2 weeks ago
**Job Title**: Level 2 Desktop Support
**Location**: Sutherland
**Job Type**: 6-month initial contract, full-time, 5 days a week, onsite
**Working Hours**: 8 hours between 8am-5pm Monday to Friday
As a Level 2 Desktop Support, you will be responsible for providing face to face and phone-based technical support to resolve desktop related issues escalated from our first level support teams. You will work collaboratively with other members of the EUC Support team to address and troubleshoot hardware and software issues as they arise. Additionally, you will liaise with external suppliers and vendors as required.
**Responsibilities**:
Provide Level 1 to Level 2 technical support.
Liaise and work collaboratively to address, troubleshoot and resolve hardware and software issues.
Liaise with external suppliers/vendors.
Work with tickets escalated from our first level support teams.
Provide face to face support and some phone-based support.
Ensure timely resolution of incidents and service requests.
Update documentation and knowledge base articles as required.
**Required Skillset and Experience**:
At least 2 years' experience in a similar Level 2 IT Support role.
High level support skills in Windows technologies, Microsoft 365, SharePoint, Teams.
Knowledge of Azure Active Directory and Intune.
Experience in using Audio Visual equipment.
Demonstrated ability to solve complex technical issues.
Excellent communications skills, ability to articulate clearly with to a varied end-user base.
Citizenship is a must.
**Desired Skillset**:
PowerShell Scripting.
Knowledge of Linux and MacOS.
For further information please contact Theo Panaligan at Clicks IT Recruitment on 02 9200 4451.
At Clicks we embrace diversity, inclusion and equal opportunity.
AU$500 - AU$550 per day + plus super
plus super
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH73094
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