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Customer Resolutions Coordinator
2 months ago
Cannon Hill location
- Great range of benefits
- Fantastic opportunity to join an established automotive organisation
Be a part of a global organisation who prides themselves on creating innovative solutions for their customers. If you work efficiently and are organised and resilient, please reach out
**What you will be doing ** Your duties will include, but not limited to:
- Utilise CRM system to record customer interactions, details of enquiry, complaints or comments as well as other interactions
- Key liaison between customers and the company, managing all cases from inception to outcome
- Ensure enquiries are responded to in a timely manner
- Utilise the corporate resources and provide new and existing customers with general product information in line with company guidelines
- Handle post-sales enquiry - ensure customer satisfaction surveys are completed and rewards program details are given
**What’s in it for you ** A great opportunity to be a part of a high-performing organisation with fantastic benefits What's on offer? Flexible working arrangements, competitive salary, subsidised private health cover, uniforms, leave loading, paid overtime, onsite parking, vehicle lease program and be eligible to join the annual bonus scheme
**Do you have what it takes ** To succeed in this role you should be a real 'go getter' with a friendly yet professional demeanour Resilience to deal with customers is essential Having a thirst for knowledge and a growth mindset will make you a stand out. Ideally you will have a minimum of 2 years’ customer service experience and any exposure to the automotive industry is a bonus. If you pride yourself on delivering an exceptional customer service experience and can handle people - the good and the bad, we want to hear from you
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