Consultant - Customer Solutions

4 days ago

Perth, Australia Chandler Macleod Full time

**Consultant - Customer Solutions**

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Senior Consultant - Customer Solutions on a temp, full-time basis for 6 months.

**Position’s Objective**

Delivers very high-quality service to the Client’s internal and external customers, including the response to and monitoring of customer reported faults and emergencies.

**Key Accountabilities**
- As a member of the Operations Centre team provides a very high-quality telephone service to the client’s customers and responds to enquiries relating to faults, emergencies, security, service and maintenance and general enquiries
- Receives and resolves escalations from external customers, field staff, field coordinators and incident managers on a range of contentious or more complex enquiries
- Monitors the performance of the client’s assets
- Identifies and analyses asset faults and despatches these for appropriate action and resolution
- Monitors the effectiveness of service delivery activities
- Prioritises, schedules/allocates service, fault and maintenance requests in accordance with established business rules
- Conducts first pass allocation of planned operations and maintenance work as required and agreed
- Provides an effective response to assist in the identification, response and recovery to incidents emergencies in accordance with formal Incident Management Plans, Contingency Plans and operating procedures
- Provides input and suggest solutions to Operations Centre process and service improvements
- Maintains databases as required
- Writes and communicates service and operational instructions, writes reports and incident debriefs

**Experience**
- Relevant experience in customer service, operations, maintenance, or technical business environment of a service utility to enable competent performance in an Operation Centre environment where Call Centre best practice and operational servicing systems and processes are practiced
- Competencies in the use of MS Office products especially Word, Excel
- Field practice in operations, maintenance, construction, water and wastewater treatment, water quality, environmental protection, occupational health, and safety
- Incident Management principles and practice
- Relevant key performance indicators and their relevance to the day-to-day operation of the Operations Centre and all Service Delivery areas
- Customer Service principles including best practice in a Call Centre environment, causes of customer complaints within a service delivery environment

**Desirable Criteria**
- The position may be required to work shift duties. In this case the occupant must have the required attributes to work in this environment, be flexible and able to effectively balance demands of a work and private nature.

  • Solution Consultant

    1 week ago

    Perth, Australia Wood Plc Full time

    Overview / Responsibilities: Wood has an immediate requirement for Solution Consultants and Senior Solution Consultants to expand our Digital Consulting team based in either our Perth, Melbourne or Brisbane offices. We are looking for self-starters who get a kick out of working closely both with our clients and with our best business, digital and technical...

  • Solution Consultant

    2 days ago

    Perth, Australia Rockwell Automation Full time

    Rockwell Automation is hiring! We are looking for a **Solution Consultant (Power) **to be based in our **Perth, Western Australia** office. The Solution Consultant is responsible for supporting Sales Account Managers when ETO opportunities are identified (specifically **MVD & iMCC** opportunities). He / She also acts as the solution expert for the sales...

  • Payroll Systems Consultant

    4 days ago

    Perth, Western Australia DyFlex Solutions Full time

    DyFlex Solutions is a business solutions provider specialising inintelligent ERP solutions from SAP. As an established SAP PlatinumPartner with offices across Australia, we are recognised as aleading-edge technology provider. We deliver fit-for-purpose SAPsolutions, ranging from initial project implementations and systemupgrades to ongoing support and...

  • Health Solutions Consultant

    5 days ago

    Perth, Western Australia Bupaoptical Full time

    About the PositionWe are looking for a highly motivated Health Solutions Consultant to join our team. In this role, you will be responsible for promoting health and wellbeing products to customers and developing business relationships to drive growth.You will work closely with customers to understand their needs and provide tailored solutions to meet their...

  • Technical Solutions Consultant

    7 days ago

    Perth, Western Australia PayTech Nexus Ltd Full time

    About PayTech Nexus LtdWe are looking for a Technical Solutions Consultant to help us deliver high-quality solutions.Job description:Analyze, synthesize, communicate, validate, and manage requirements for changes to systems and business processes.Convert business needs into functional designs using knowledge of system capabilities and business rules.Consult...

  • Arc Gis Consultant

    6 days ago

    Perth, Australia Zone IT Solutions Full time

    We are looking for Arc GIS Consultant for a client in Perth. Be a part of an industry leading company to provide GIS solutions to their customers. **Requirements**: - Worked on at least 3 ArcGIS Development or Implementation Projects on Arc GIS Server and Arc GIS desktop, will be good if have exposure of Cloud as well - Client Interaction and...

  • Customer Solutions Manager

    4 days ago

    Perth, Australia Kinatico Full time

    We power insights for better, safer workplaces together. We are seeking a dynamic and experienced Customer Solutions Manager, your objective of the role will that Kinatico delivers the best possible customer experience when interacting with our organisation and its solutions. The responsibility of the Customer Solutions Manager to make recommendations to...

  • Solution Consultants

    2 days ago

    Perth, Australia Wood Plc Full time

    Overview / Responsibilities: Wood has an immediate requirement for Solution Consultants and Senior Solution Consultants to expand our Energy, Optimisation and Innovation team based in Perth. The roles will form part of our **maint.ai** solution initiative. We are looking for individuals who get a kick out of working closely both with our clients and with...

  • Learning Solutions Consultant

    7 days ago

    Perth, Western Australia ClearCompany Full time

    We're looking for a talented Learning Solutions Consultant to join our team and help drive educational excellence.In this role, you'll work closely with schools to understand their unique challenges and develop tailored solutions that meet their needs.About the RoleResponsibilities include:Providing expert guidance on implementing ClearCompany's solutions to...

  • Technical Solutions Consultant

    55 minutes ago

    Perth, Western Australia CorePlan Full time

    Who We're Looking ForWe're seeking a Technical Solutions Consultant to join our Customer Success team. Your role will be pivotal in ensuring that our clients are successful with custom integration projects, leveraging the CorePlan platform.ResponsibilitiesCollaborate with CorePlan customers and internal teams to understand the needs and goals of each client,...

  • Insurance Solutions Consultant

    6 days ago

    Perth, Western Australia Willis Towers Watson Full time

    As an Insurance Solutions Consultant with Willis Towers Watson, you will work closely with corporate clients to understand and address their financial lines risks.Key Areas of ResponsibilityDevelop and implement tailored risk management strategies to meet client needsConduct thorough risk assessments and analysis to provide clients with expert advice and...

  • Lead SAP Payroll Consultant

    49 minutes ago

    Perth, Western Australia DyFlex Solutions Full time

    DyFlex Solutions is a business solutions provider specialising in intelligent ERP solutions from SAP. As an established SAP Platinum Partner with offices across Australia, we are recognised as a leading-edge technology provider. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations and change...

  • HR Advisor

    3 days ago

    Perth, Australia WCA Solutions Full time

    Are you an HR Advisor seeking more exposure and variety? - Looking for an opportunity to expand/grow your HR knowledge? - Seeking a supportive, close-knit team, with flexible working arrangements? **Are you an HR Advisor who**. - Has worked as an HR generalist supporting senior management across all areas of HR? - Enjoys supporting clients set up HR...

  • Technical Solution Sales Consultant

    6 days ago

    Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Permanent- Posted: - about 2 hours ago- Contact: - Nic Gulliver- Discipline: - General IT - Reference: - 261783**Fast growth Telco providing high speed & high-quality internet services to regional Australians. Broad role. Opportunity to make a genuine difference.** The client is a fast growth Telco, with a mission to deliver...

  • Customer Solutions

    6 days ago

    Perth, Australia HAYS Full time

    Busy call centre based on the Perth metro, offers a competitive hourly rate and the opportunity to upskill **Your new company** You will be the first point of contact for internal and external customers. Providing outstanding customer service experience and outcomes for various queries including reporting faults and emergencies. **Your new role** As a...

  • Technical Solutions Consultant

    2 weeks ago

    Perth, Australia CorePlan Full time

    **Who We're Looking For** We're seeking a Technical Solutions Consultant to join our Customer Success team. Your role will be pivotal in ensuring that our clients are successful with custom integration projects, leveraging the CorePlan platform. **Responsibilities** - Collaborate with CorePlan customers and internal teams to understand the needs and goals...

  • Managing Consultant

    6 days ago

    Perth, Australia BI Group Full time

    The Managing Consultant is responsible for the delivery of profitable customer engagements for their solution line encompassing pre-sales activity and maximising utilisation of solution line consultants. As Managing Consultant, you will be accountable for leadership, people management, positively effecting business performance, developing and managing...

  • Aftermarket Solutions Consultant

    2 weeks ago

    Perth, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **Job Purpose**: To serve as a market specialist and divisional expert for their respective industries to develop strategic Aftermarket solutions and support Aftermarket Solutions Representatives (ASR) in the field and contribute to the Division’s business and long-term leadership position. **Job...

  • Bankwest Customer Consultant

    2 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Consultant - Corrigin/ Kondinin **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations...

  • In-home Sales Consultant

    3 weeks ago

    Perth, Australia Dynamic Staffing Solutions Full time

    **In-Home Sales Consultant** - $51,066 + super + car + commission - OTE $70k - $100k! - No Cold Calling! guaranteed appointments booked in for you daily **About Us** This retail business based out of the Albany store is looking for an In-Home Sales Consultant to provide a measure, quote and consultation on custom made window coverings. Join a big box...