Receptionist - Automotive Service Department

2 weeks ago


Guildford, Australia Sanfilippo Consulting Full time

**Automotive Service Receptionist**
- **Do you thrive in a busy environment and love assisting customers on the phone? **_

Our client is a reputable automotive service centre dedicated to providing exceptional maintenance and repair services to their valued customers.

With a commitment to excellence and customer satisfaction, we are seeking a dynamic and customer-focused individual to join their team as an **Automotive Service Receptionist**.

**The role**:
To provide assistance and administrative support to operational activities of the service department whilst delivering exceptional customer service to customers.

**You will be**:

- **available for full time working hours**:

- **an Australian Citizen or Permanent Resident**:

- have experience in a previous reception role
- answer all calls and transfer to the appropriate personnel when required.
- keep customers up to date with progress of their vehicles
- organise paperwork relevant to the service department
- provide a high level of customer service through accurate, timely and courteous handling of customer enquiries.
- ensure all customers are treated in accordance with dealership policy.
- follow-up and resolve all customer requests and complaints.
- complete adhoc duties as requested by management

**About you**:

- well presented
- attention to detail
- previous experience in a similar role
- basic computer literacy and accurate data entry skills
- excellent and pleasant telephone manner
- good communication and problem-solving skills
- knowledge of Microsoft Excel and Word preferred
- strong organisational, administrative and time management skills

If this sounds like an exciting opportunity please send an updated copy of your CV.

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Monday to Friday

Work Location: In person



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