Priority Plumbing Supervisor

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
This is an excellent opportunity to join South East Water Priority Plumbing as a Plumbing Supervisor Reporting to the Priority Plumbing Manager, this role provides plumbing services to private individuals, business customers, builders and developers, councils and other South East Water groups.

The Priority Plumbing Supervisor is pivotal in providing support, direction, technical advice and mentoring to team members, panel contractors and a wide range of customers. This role will also be responsible for conducting safety and quality audits and observations in the field for our panels of plumbing contractors. The Plumbing Supervisor has a focus on driving continuous improvement in the safety and quality space through the conduct of toolbox meetings, communications and compiling reports and effective implementation of recommendations.

This role will involve:

- Remaining informed of industry standards and requirements and any changes.
- Providing advice to the business so that relevant communications, policies and processes ensure plumbing works meet industry required standards.
- Compiling reports associated with safety and quality and ensuring feedback, gaps, actions and identified improvements are addressed and implemented.
- Ensure that plumbing works delivered are in accordance with all relevant standards and regulations and are compliant (including meeting contractual obligations), and that if found not to be then the contractor is sent to deliver rectification works which are absorbed by the contractor.
- Work closely with the Customer Team Leader, Works Co-ordinators and Contractor Liaison Manager to ensure Priority Plumbing delivers a seamless plumbing service to customers, defined by excellent customer experiences, which are results driven.
- Conducting field observations/audits to assess contractors’ performance in line with Priority Plumbing safety and quality expectations and contract KPIs - ensuring all audits are documented in the relevant system in a timely manner.
- Growing a workplace culture that values all the checks and balances to enable safe work practices and industry compliance, whilst further enhancing team engagement.
- Interviewing and selecting plumbers for engagement on panels and monitoring their performance.

**Who are you?**:

- Qualified and licensed plumber with additional industry qualifications/training desired
- Thorough knowledge of industry standards and requirements and an active network within the industry for staying up to date with changes.
- Proven experience in conducting safety/quality audits and evaluations within the plumbing industry, including a thorough understanding of appropriate OH&S Regulations
- Ability to translate complex and technical information to diverse audiences
- Ability to identify, analyse and address problems using sound judgement and effective communication.
- An ability to think strategically, balancing commercial focus with customers’ current and future needs.
- Strong communication and interpersonal skills (verbally and in writing), with the ability to provide constructive feedback whilst maintaining ongoing relationships.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and c