Plumbing Assessor

**Who are we?**:
We’re here to leverage Iota’s unique position to accelerate innovation adoption in water and deliver impact in our community.

Iota is a wholly owned subsidiary of South East Water. Established to deliver impact outside of South East Water’s regulatory boundaries, Iota seeks to drive change in the water sector and help it respond to challenges such as climate change. Iota also commercialises game changing digital and circular economy technologies.

As part of the Iota group, Priority Plumbing provides professional and trusted industrial and residential plumbing services to the South East region of Melbourne with uncompromising levels of quality and safety.

We believe great teams do great work. We are ambitious, we work hard and we back one another. We embrace diversity, we challenge ourselves and demand the best, because that’s what our colleagues, customers and communities deserve. We provide flexible opportunities to work, learn and grow, supporting, encouraging and inspiring you every day.

**The role**:
The Plumbing Assessor will be responsible for conducting safety audits and observations in the field for our panel of plumbing contractors who perform programmed works; as well as driving continuous improvement in the safety space through the compilation of reports, recommendations and effective implementation.

As the Plumbing Assessor, you will confidently hold people accountable and grow a workplace culture that values all the checks and balances to enable safe work practices and industry compliance. A key contact for all of our contractors and customers in the field, you'll excel at building trusted relationships, soliciting feedback and using your extensive experience as a plumber, you'll confidently provide support and direction, as well as troubleshoot issues through to resolution, all the while ensuring an excellent customer and contractor experience.

As a qualified plumber, the Plumbing Assessor will also play a pivotal role in delivering our virtual leak detection program, aligned to the roll-out of digital meters for South East Water’s customers.

**Who are you?**:
As a qualified and licensed plumber with extensive experience, you'll possess strong knowledge and understanding of plumbing practices and regulations, codes and safety standards. You will have proven experience in conducting audits and evaluations within the industry and can translate complex and technical information to diverse audiences.

As well as being a passionate advocate for the industry, the following key points will ensure your efficiency in the role:

- Strong communication and interpersonal skills, with the ability to provide constructive feedback whilst maintaining ongoing relationships.
- Attention to detail and accuracy in assessment processes.
- Proficiency in using assessment tools and software along with the confidence to conduct live interactive video chat using high tech programs, whilst interacting with a customer.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

- This role is remunerated at a Level 4._