Technology Deployment Lead

2 days ago

Canberra, Australia IBM Full time

**Introduction**
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and co-create. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let's talk.

**Your Role and Responsibilities**
Your Role and Responsibilities

The Technology Deployment Leader (TDL) is tasked with enhancing the Client’s understanding of their IBM Enterprise License Agreement (ELA) and the capabilities and value it can provide to the Commonwealth, as well as working with the Client to achieve and measure these outcomes. The TDL will identify, expand and accelerate conversations to match these capabilities with Client needs resulting in the new and expanded deployment of IBM solutions. As a key member of the IBM Client account team they will contribute to the planning, thought leadership and other activities that assist the Client in defining and achieving their objectives. Additionally, the TDL leads the governance and administration of the ELA.

You will achieve this by:

- Being obsessed with customer success
- Constantly building your relationships with Client stakeholders and users
- Proactively and creatively working with the Client to enhance their understanding of the ELA and demonstrate how they can derive value from the whole ELA.
- Working with project sponsors to match unused content to new business needs and build and maintain a map of current ELA usage.
- Helping the customer access the IBM expertise they need.
- Partnering with the customer on contract governance.
- Assisting the customer with consumption and tracking of ELA elements.
- Creating awareness and documentation of processes, software roadmaps and end of support advice.
- Being a 'go-to' person answering customer questions and offering advice

**What skills should you bring?**
- Significant federal government engagement experience
- Demonstrated ability to build and leverage extensive relationships throughout Client and vendor organisations.
- Experience in Client, project, engagement and problem management.
- The aptitude and willingness to maintain a broad understanding of your Client’s technology landscape and IBM’s hybrid cloud strategy and solutions as well as relevant competitive technologies. A stronger technical background in cloud modernization, security, data, automation or AI would be well regarded.
- An active interest in current and emerging technologies

**Required**
- Hold Australian Citizenship.
- Must be eligible to obtain at least NV1 clearance.
- Credibility in a Defence & National Security context would be well regarded.

**Required Technical and Professional Expertise**
As Above

**Preferred Technical and Professional Expertise**
As Above

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

The successful applicant will need to be fully vaccinated with an approved COVID-19 vaccination, or otherwise be granted an exemption from this requirement by IBM. This is to ensure that IBM can meet its work, health and safety obligations and also its customers' requirements.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

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