Continuity and Lifecycle Services Lead

1 month ago

Canberra, Australia Leidos Full time

**Company Description**
Leidos is a Fortune 500® Technology, Engineering, and Science Solutions and Services leader. Leidos' 47,000 global employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

Leidos Australia has been a trusted partner to the Australian Government, including the Department of Defence, for more than 25 years, having delivered some of the most complex software and systems integration projects in Australia. With a local workforce of around 2,000, of which 85% hold a government security clearance, we have one of the largest security-cleared workforces in Australia. Our team is also backed by Leidos' global expertise, experience and capabilities.

The role requires an experienced ITSM professional with a strategic mindset to support the Service Transition Lead and assist in the establishment of a mature Lifecycle Services practice. The role is responsible for leading Subject Matter Experts under an experienced leader to facilitate operational outcomes and alignment with SIAM processes.

**Primary Responsibilities**
- Management of the teams to ensure the agreed goals and deliverables are achieved to meet key performance indicators
- Assist in the coaching and development of a mature Service Management team to facilitate ‘as a service’ delivery methodologies
- Provide Professional Development support and drive SME capability skill uplifts
- Provide thought leadership and tactical direction in relation to ITSM capability needs specifically relating to:

- Lifecycle Services including decommissioning
- Release and Deployment Management including Risk Management
- Transition Planning and Support as Operations
- Continuity and Disaster Recovery
- Create, Update and Manage instructional artefacts relating to:

- Continuity Management
- Disaster Recovery Management
- Release and Deployment Management
- Transition Planning and Support

**Qualifications** About You and What You’ll Bring**
- Required_
- A proven ability as a team or operational leader in an enterprise environment
- A strong ability to work autonomously or with limited guidance towards defined outcomes
- Experience working with/within Operational teams to transition capabilities into service
- Proven problem-solving skills
- Exception analytical skills with attention to detail
- Demonstrated experience with uplifting or maturing ITSM process teams
- Highly experienced and ideally qualified in Service Management frameworks (ITIL) and their practical implementation
- Desirable (not essential)_
- Understanding of ITSM Operations and Engineering
- Good Industry awareness and understanding of Enterprise IT Technologies Infrastructures and their lifecycles
- Understanding of Project Management and/or Business Development
- Understanding of ServiceNow CRM tool

**_ This role does require the successful applicant to be an Australian Citizen and hold or be able to attain a minimum Defence NV-1 security clearance._**
**Additional Information** What you'll love **At Leidos, you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.

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