Case Manager

Number of Positions Available:

1
Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
- Provide case management outreach and support to people who are homeless or at risk of homelessness to access safe, affordable accommodation and prevent their return to the homelessness service system.
- The Salvation Army Homelessness Gippsland operates in a manner that is consistent with the aims, objectives and values of The Salvation Army and the guidelines provided by Department of Families, Fairness and Housing and Commonwealth Department of Social Services.
- Case Managers provide information, advice, advocacy, liaison and referrals to people who are assisted using a strength-based approach to identify goals to empower them to work towards establishing safe, secure, affordable housing. Additionally, case managers develop person centred and holistic case (and or safety) plans to ensure the individual needs and risks of each client is met throughout their service period with The Salvation Army Homelessness Gippsland.
- About the Salvation Army Australia

The Salvation Army Australia Mission Statement: The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

We share the love of Jesus by:

- Caring for people
- Building healthy communities
- Creating faith pathways
- Working for justice

The Salvation Army Australia Values Statement: Recognising that God is already at work in the world, we value: Integrity, Compassion, Respect, Diversity and Collaboration.

We commit ourselves in prayer and practice to this land of Australia and its’ people, seeking reconciliation, unity and equity.

TSA is a child safe organisation and is committed to protecting children and young people from harm.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
- Role Responsibilities
- Strong networking relationships are formed and maintained with relevant stakeholders to ensure

coordination and responsiveness to meet the needs of homeless people.
- Effective relationships are established with clients that encourage self-determination and

participation.
- Case management support is provided to clients in accordance with TSA case management models and standards of practice.
- Individual case, safety and or private rental action plans are developed in collaboration with clients

and include a range of interventions that address the needs, risks, and goals of clients. All plans are

regularly updated and reviewed with the client at a minimum standard of every 3 months.
- Accurate, up to date client records and data is maintained for all clients in accordance with TSA

standards and procedures using TSA information systems. Case notes are to be completed within 24

hours of each client contact and documents uploaded to TSA information systems.
- Risks to clients, staff and TSA are identified and bought to the attention of Management as soon as

possible. Relevant documentation is completed in accordance with WHS policy.
- Any other tasks identified by the management team are to be completed within the required
- Qualifications and Experience
- Relevant tertiary qualification in social work, community services, youth work, psychology or community development - diploma level (minimum)
- Capabilities

Inclusive
- Respects differences in all its forms
- Recognises the rights of others
- Is non judgemental

Team dynamics
- Engages and contributes to team activities including discussions; contributes to team spirit
- Continuous Improvement
- Reflects on practice; identifies opportunities for improvement

Human Development
- Knowledge of theories of human development and how they impact on current day approaches and

interventions in the social services sector
- Demonstrated knowledge of theoretical frameworks that underpin attachment theory and trauma

informed practice
- Knowledge of the physical, emotional, psychological and behavioural impact of trauma and abuse

Complex (multiple) needs
- Works effectively with people who exhibit multiple / compounded service needs and or are

chronically disadvantaged
- Communicates with and monitors multiple service providers as appropriate to ensure totality of

clients’ needs are met
- Expertise in working with clients with multiple vulnerabilities, histories of trauma, and complex needs.

Cultural Competency
- Demonstrates commitment to cult