Customer Service Officer

3 weeks ago

Brisbane, Australia Covetrus Full time

The Role

Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

As the Customer Service Officer to our Veterinary Practice Clients, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers. You will be a team player with a strong work ethic with experience delivering high levels of customer service. Day to day, you will manage a wide variety of client queries, provide advice, troubleshooting and call handling, as well as processing orders utilising your administration skills.

If you have Animal Health, or Veterinary Practice knowledge and Training with a passion for customer and client service then we would love to hear from you Please note this is a permanent part-time role, 4 days per week (flex to any 4 days) and hours are 8am - 3pm (with 30 minutes for lunch).

Your primary responsibilities will include:

- Answering customer calls to handle general product enquiries.
- Ensuring all client requests and orders are completed in line with company procedures.
- Managing and resolving customer complaints to resolution or re-direct appropriately.
- Accurately managing and maintaining client records within systems aligned to company procedures.
- Demonstrating a sound knowledge of veterinary products to support clients with correct information on our range of services and products.

About You

To be successful you will have;
- Animal Health, Veterinary Practice experience or Animal Health knowledge and training is highly desirable.
- Excellent customer service skills and experience to deliver in a high service delivery model.
- Solid administration, data entry and order processing experience.
- Excellent communication, phone manner and written correspondence to customers.
- Ability to prioritise, coordinate and complete follow up to customer resolution.
- Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
- High level of attention to detail and commitment to doing things correctly.
- Flexible and adaptable to change and working with new processes.

Why Join Us?

Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual birthday leave, annual volunteer days and free counselling services via our Employee Assistance program.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._

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