Service Manager
6 months ago
Are you a dynamic and organized individual with a passion for sustainable waste management? Waste Initiatives, a leader in the waste solutions industry, is seeking a motivated Service Manager to join our team and spearhead our service, maintenance, and breakdown operations across Australia and New Zealand.
**About Us**:
Waste Initiatives is a renowned provider of innovative waste management solutions, committed to driving environmental sustainability and efficiency. With a diverse range of clients and a comprehensive equipment portfolio, we are dedicated to minimizing waste and maximizing resource recovery.
**Role Overview**:
As the Service Manager at Waste Initiatives, you will play a pivotal role in ensuring the seamless operation and maintenance of over 1,600 pieces of client equipment. You will lead a team of 4 skilled service technicians and 2 dedicated office staff members, driving excellence in service delivery and customer satisfaction.
**Responsibilities**:
- Coordinate and manage all service, maintenance, and breakdown activities for waste management equipment across Australia and New Zealand.
- Collaborate with the service technicians to schedule and prioritize maintenance tasks, ensuring timely response to client needs.
- Lead and mentor the service team, fostering skill development and a strong commitment to quality workmanship.
- Oversee the dispatch and allocation of service techs, optimizing resource allocation and minimizing downtime.
- Build and maintain strong relationships with clients, addressing their concerns and ensuring their equipment operates at peak efficiency.
- Collaborate with the office staff to manage administrative tasks, including work orders, documentation, and communication with clients.
- Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations.
- Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.
**Requirements**:
**Qualifications**:
- Proven experience in managing service and maintenance operations, preferably in the waste management or related industry.
- Strong leadership and team management skills, with the ability to motivate and guide a team of technicians and office staff.
- Exceptional organizational abilities and attention to detail to ensure efficient scheduling and execution of service tasks.
- Excellent communication and interpersonal skills to interact effectively with clients, team members, and senior management.
- Technical aptitude and an understanding of waste management equipment is advantageous.
- Problem-solving mindset and the ability to make sound decisions under pressure.
- Valid driver's license and willingness to travel as required within Australia and New Zealand.
**Benefits**:
**Why Join Us**:
- Be part of a forward-thinking company dedicated to sustainable waste solutions.
- Lead a team of skilled professionals in a collaborative and supportive environment.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and development within a growing organization.
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